This Customer Support Specialist Position Features:
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Unlimited PTO after 90 days
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Monthly Happy Hours and Volunteering
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Fun Company Perks
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Great Pay to $65K
The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch. This position is not only critical to our success and reputation as the leader in the industry but the success of our software customers.
Desired Skills and Experience:
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BA/BS degree required
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1-3+ years of related work experience
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Experience working with Zendesk or similar customer service platform
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Proven experience in B2B software customer service or administrative support role
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Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
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Excellent verbal and written communication skills
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Strong listening and presentation skills
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Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment
Responsibilities:
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Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 companies
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Provide technical support/troubleshooting to software administrators/users via phone, email, live chat, and handle escalations appropriately
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Lead software training sessions and webinars
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf