Chat Support Specialists provide real-time assistance to customers and clients through instant messaging or live chat platforms.
Their main goal is to provide answers, solutions, and exceptional service in a timely and professional manner.
Responsibilities:
- Respond to customer inquiries via chat support, providing product information and guidance as needed
- Resolve customer complaints and issues efficiently and effectively
- Escalate complex problems to the appropriate department or personnel
- Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken
- Follow up on customer interactions when necessary
- Work collaboratively with other team members to achieve overall customer service goals
- Protect customer information in accordance with privacy policies and procedures
Job Type: Full-time
Pay: $19.70 - $23.50 per hour
Work setting:
People with a criminal record are encouraged to apply
Work Location: Remote