This designated role is the first tier level of the supervisor position. Candidates must have mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual must master the Netsync delivery process and ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4.
Roles and Responsibilities
· Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors
· Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients
· Provide Tier 1 support for network and Collaboration infrastructures.
· Demonstrate continued growth and independence when working with clients and teammates
· Support network standards, processes and security at client sites.
· Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership.
· Participate in project meetings and design discussions.
· Communicate issues with team leads/supervisors
· Be able to approve/deny teams time cards and expenses
· Work in a fast-paced environment while maintaining a clean work environment.
· Participate in the delivery of project supplies.
· Fluent in project documentation; pre/post/client etc.
· Communicate project status and weekly activities to internal managerial staff
· Train new hires on expectations and standardizations.
· Lead small-medium sized deployments.
· Approve technician documentation and review
· Assist lead technician on-site to help sustain best practices on-site.
· Understands all internal processes.
· Conduct customer site walks for enterprise customers
· Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects
Additional Duties
· Ability to receive instruction and perform tasks in a timely manner from Manager
· Extensive knowledge of all tools and how to properly use them in client environments
· Ability to help create client schedules and meet those deadlines
· Skills to create and deliver presentations.
· Be able to review team members and provide constructive criticism across all QPR categories
· Ability to act as a coach and mentor others
· Time management skills, ability to execute subtasks in the project.
· Strong ability to accommodate different personality types
· Strong ability to make consistent good decisions based on the situation
· Client-service oriented
· Understand all internal HR processes
· Ability to travel more than 50%
Skills and Experience
· Mid-level knowledge of core technology services
· Be able to build off team strengths and weaknesses
· Must be able to document issues and be able to
· Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements
· Mid-level knowledge of network protocols and network design theory
· Strong interpersonal skills
· Excellent documentation skills
· Requires clear level thinking and the ability to react to situations accordingly
· 1-2+ years hands-on, technology related experience or equivalent education.
Minimum Qualifications/Technical and Educational Requirements
· Proven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model
· High school diploma or higher
· Ability to utilize downtime to work towards career aligned certifications
· Ability to grow and flourish in an ever changing corporate environment
Training/Certifications
· $2500 annual training budget as part of the Supervisor I role.
· Certifications to include:
o CompTIA Project+
o ITIL Foundation Ver. 4
o CAPM
o PMI-ACP
o DASM
o DASSSM
o Candidates Choice
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Ability to commute/relocate:
- Tampa, FL: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person