About Malala Fund
Registered in the U.K., U.S. Nigeria, and Pakistan, Malala Fund is working toward a world where all girls can learn and lead. Malala Fund advocates for resources and policy changes needed to give all girls a secondary education. The girls we serve have high goals for themselves and we have high expectations for leaders who can help them. We invest in local education leaders and front-line organizations, the people who best understand girls in their communities in regions where most girls are missing out on secondary school. We give girls the tools they need to advocate for education and equality in their communities and a platform for the world to hear their voices. We believe girls should speak for themselves and tell leaders what they need to learn and achieve their potential.
About the position
Reporting to the Chief Development Officer, the Development Coordinator supports Malala Fund’s fundraising efforts by supporting department-wide and cross-organizational projects, event coordination, donor relations, and prospect research. The Coordinator will also support in grant writing, reporting, and management of administrative tasks on behalf of the Development team.
The ideal candidate is passionate about girls' education and has strong communication skills, is highly organized and detail oriented, and has the ability to manage multiple projects and deadlines effectively.
Location: Washington, DC Office
Responsibilities
Administrative Support
- Supports the management of giving@malalafund.org through Salesforce cases and serves as the first point of contact for queries received, directing emails to relevant team members and answering general information requests.
- Manages all elements of the donation acknowledgement process.
- Processes and monitors vendor invoices.
- Processes and monitors expense reports for the Development team credit card and other financial data.
- Assists team with effective meeting scheduling and notes, briefing notes, call preparations, travel booking and prospect research.
- Ensures information is up to date and donations are inputted regularly from online giving and digital platforms. Platforms include but are not limited to: Benevity, YourCause, JustGiving, Stripe, WePay, Facebook, PayPal and Trilogy Interactive’s Hub.
- Assists the wider Development team in authoring and producing donor communications and email marketing content.
Project Management
- Leads on the creation of the development team’s annual budget in consultation with other team members and tracks department spending alongside the Chief Development Officer.
- Project manages Malala Fund’s Annual Report, overseeing a working group across departments, ensuring deliverables are on track, and coordinating with consultants to execute content.
- Project manages the development and update of donor marketing materials, including but not limited to brochures, presentations and donation materials, working with vendors such as graphic designers and printers.
- Advises, builds and executes Malala Fund’s direct mail efforts and individual emails to donors, including major year-end appeals and capital campaign fundraisers throughout the year.
- Tracks the development team’s activities to curate, design and circulate a quarterly development team bulletin to all internal staff.
- Supports all Development team in-person and online fundraising events, gatherings and webinars.
Donor Relations
- Manages engagement with grassroots donors, including but not limited to peer-to-peer fundraisers, student groups, community groups and workplace giving.
- Supports the Corporate and Foundation relations team in gathering and preparing information for reporting and proposal writing.
- Creates and implements a strong and consistent stewardship programme that includes in-person, virtual and web-based fundraising events, meetings and other engagements for a portfolio of grassroots donors to encourage renewal of gifts.
- Communicates with donors about their gift transactions, acknowledges online fundraisers, provides personalized and timely updates to keep current donors up to date on the impact of their contributions and ensures any donor report requirements are fulfilled.
Organisational Culture
- Upholds the values of Malala Fund.
- Actively contributes to making Malala Fund a diverse and equitable workplace through inclusive practice and openness to different perspectives, cultures and ideas.
- Maintains behaviour and conduct that uphold the highest standards for safeguarding, professionally and personally.
- Acts as a role model for a ‘learning organisation’ culture by seeking insight and using problems as opportunities to learn.
Qualifications
Essential
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A bachelor’s degree in a related field.
- Strong interpersonal skills.
- Strong project management skills, including planning, coordination and monitoring campaigns and ongoing initiatives across departments.
- Ability to prioritize and manage multiple demands/projects simultaneously in a fast-paced environment.
- Leads with curiosity and is comfortable asking questions or escalating matters to a manager when appropriate.
- Knowledge of standard stewardship practices and professional donor etiquette.
- Past experience supporting non-profit data management and fundraising efforts in the U.S., U.K. or Canada.
- Experience handling sensitive and confidential information with the highest level of discretion.
- Strong commitment to Malala Fund’s mission, purpose and values.
- Strong commitment to gender equality, anti-racism, anti-discrimination, decolonisation and social justice.
- Strong commitment to professional development and continued learning.
- Excellent team player with ability to work independently and in collaboration with colleagues at all levels across departments and external stakeholders.
- Maintains the highest degree of professionalism.
Desirable
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Familiarity with privacy and nonprofit tax policies, standards procedures, concerns and related issues.
- Understanding of and experience with Salesforce.com and/or other CRM systems.
- Customer service experience, specifically experience within a ticket/case management system.
- Resourcefulness and ability to work independently and with excellent judgment, taking ownership of a wide range of responsibilities.
- Excitement to learn and try new software, prospecting tools and fundraising tactics
- Data-driven thinker.
- Dedication to establishing Malala Fund’s external reputation as a charity with the highest degree of transparency and credibility.
Living our Values
We aim to center girls in all we do and create a supportive environment where people excel in their craft while never compromising our organizational values:
We aim high. Inspired by the girls we serve, we set ambitious goals for ourselves and push others to do the same. We focus on impact and delivering tangible, purposeful results.
We dare to be brave. We speak truth to power and hold leaders accountable to their commitments to girls. We have the difficult conversations, say yes to tough projects and aren’t afraid to take risks
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We value differences. Our best work happens when we bring many voices to the table. We embrace diverse perspectives and open dialogue. We strive for equity in all we do and are always learning from others.
We think creatively. Getting all girls in school requires innovative thinking and solutions. We are resourceful and seek unconventional approaches to overcoming challenges.
We act with integrity. The relationships we build are grounded in trust and accountability. As an organization and with each other, we endeavor to do what’s right and respectful.
If challenging the status quo that limits girls’ potential excites you, we might be the perfect fit!
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Please note that due to the very high number of applications we receive when positions are posted, we may only be able to respond directly to candidates who we wish to move forward in the interview process.
Malala Fund is an equal opportunity employer and inclusive organization who welcomes applications from under-represented and intersectional groups including BIPOC, LGBTQ+ and persons with disabilities. We are seeking people with different backgrounds, cultures, ages, experiences and identities to provide a wide range of experience, ideas, views and insights into the strategy, policies, culture and ambitions of Malala Fund.
Malala Fund is also committed to ensuring the safety of those involved in our work. Our first priority is protecting everyone who comes in direct or indirect contact with our organization.
Malala Fund has a zero-tolerance approach to abuse and exploitation by any of our staff, representatives or partners. We commit to ensuring that those who work with Malala Fund or on our behalf are able to work in an environment that is free from harm. To this end, Malala Fund reserves the right to conduct background checks on prospective and current employees.