Fraser Stryker Law Firm is looking for a Help Desk Technical Support Specialist. This position:
· Answers Help Desk requests, troubleshoots technical problems, and resolves end user technical issues.
· Installs, maintains, and repairs system hardware and software.
· Installs applications or upgrades at workstations.
· Provides new employee training to introduce users to the fundamentals of computer, phone, and other technical systems.
· Assists with litigation support, assists in the preparation of documents and exhibits for trial, attends courtroom proceedings to provide technical support, collects e-discovery data, and trains end users on litigation support and software programs.
The ideal candidate has a Bachelor's Degree in a related field and has 1 - 3 years of support experience. Microsoft Certifications and/or experience working in a professional services environment is also a plus. The ability to communicate professionally, listen to user concerns, critically think about potential solutions, and assist in positive resolution is a must.
Fraser Stryker provides challenging and rewarding work opportunities in a pleasant and professional environment. We offer an excellent salary, paid time off, flexible work environment, and paid parking. Send your resume to applicants@fraserstryker.com.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Experience:
- Help desk: 1 year (Required)
Ability to Commute:
- Omaha, NE 68102 (Required)
Ability to Relocate:
- Omaha, NE 68102: Relocate before starting work (Required)
Work Location: In person