Collection Manager Buy Here Pay Here
General Description: Responsible for the management & leadership of the Loan Servicing (Collections) Department for the area’s leading BHPH auto finance company.
Duties and Responsibilities:
- Manage daily activities, including but not limited to:
- Customer service
- Goals setting & collections
- Associates
- Legal compliance
- CPI insurance processes
All to ensure that minimum delinquency and credit loss do not exceed company guidelines and expectations.
- Maintain accurate tracking and analyze delinquency and charge off trends of the portfolio.
- Hire, train, motivate, supervise, and oversee scheduling of collection staff.
- Assign repossessions as required.
- Oversee the payment collection process. Review daily cash balancing and report any overage/shortage to owner.
- Participate in regular management meetings.
- Conduct department staff meetings to communicate company objectives.
Skills Required and Physical Demands:
- Extensive management experience in auto collections.
- Extensive understanding of compliance, collection, BK and repossession laws.
- Bilingual helpful but not required.
- Working knowledge of Microsoft Office products.
Authority Levels with respect to Decision Making:
- Make arrangements on active customer accounts.
- Order repossessions per company policy.
- Modify active customer accounts per company guidelines.
Key Priority Assignments:
- Meet and exceed delinquency, recency and charge off goals.
- Document and implement ongoing and continuous training process.
- Formulate and implement processes and systems to increase collection productivity.
Job Type: Full-time
Pay: Up to $120,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Physical setting:
Supplemental pay types:
Education:
- High school or equivalent (Preferred)
Experience:
- Collections Manager BHPH: 10 years (Preferred)
Work Location: In person