Summary
Mercantile Hall is an event venue located in the heart of historic downtown Burlington, Wisconsin. After opening in 2017, Mercantile Hall has served tens of thousands of people helping to celebrate weddings, corporate meetings, and special life events. We are known for our unique setting, small town love, and helpful, high-service minded staff. We are growing and are seeking part-time staff to add to our team of amazing event staff.
Responsibilities
This position requires availability to work two shifts. Candidates should be willing to work one or both shift on a given day. The shift details are as follows:
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AM Shift: Between 7 AM and 12 PM, as dictated by morning set up needs. This is typically a 2-5 hour shift.
o Duties:
Greets and thanks guests upon arrival
Set tables and chairs for events or tours
Hang pendant lighting
Hang customer items as required
Set out linens and fold napkins
Move outdoor camper to desired location
Restock bathroom and kitchen supplies
Clear out kitchen for caterers
Pack up guest items if required
Power wash outdoor spaces
Move outdoor furniture (heavy) -
PM Shift: Between 1 PM and 7 PM, as dictated by ceremony time. This is typically a 4 hour shift.
o Duties:
Set ceremony chairs as directed by Event Manager
Set outdoor furniture (screens, tables, chairs, heaters)
Light candles
Greet and direct guests
Move ceremony chairs
Other preparation as delegated by Event Manger
Requirements
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Must uphold and exhibit our Core Values:
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CARE: We care first for each other, then customers
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SERVICE: We wow our customers with service and hospitality
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PROCESS: We follow repeatable systems to ensure consistently excellent experiences for our customers and co-workers
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IMPROVEMENT: We constantly improve and raise the bar on our service experience, our facility, our brand, ourselves
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Must act with absolute integrity and honesty.
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Have a happy, positive disposition with a client centered, can-do attitude.
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Be comfortable working both outdoors and inside the building when events utilize all spaces on property.
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Serve as an awesome ambassador for our brands.
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Friday availability is required, with a commitment to work at least 4 weekend shifts per month May November, up to as many as desired.
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Ability to stand for extended periods of time.
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Ability to use an extended ladder.
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Ability to lift/move various objects of up to 50 lbs.
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Ensure that all fire & safety codes are adhered to during set-up and followed by guests (training will be provided) and safety guidelines are followed throughout the event.