Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Customer Success Manager
Revenova is a Chicago-area leader in the development of Trucking Management Systems (TMS) software, providing cutting-edge solutions that optimize and streamline operations for freight brokers, third-party logistics (3PL) companies, trucking firms, and shippers. Our innovative software, powered by Salesforce, enhances efficiency, reduces costs, and improves overall management. We are seeking a dedicated and dynamic Customer Success Manager to join our team and help our clients achieve their business goals through the effective use of our solutions.
As a Customer Success Manager, you will be the primary point of contact for our clients, ensuring they receive exceptional service and derive maximum value from our Trucking Management Systems software. You will work closely with clients to understand their needs, provide guidance on best practices, and drive product adoption and satisfaction. Your role is pivotal in building long-term relationships, promoting customer retention, and identifying opportunities for account growth.
Responsibilities
- Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of our solutions.
- Serve as the main point of contact for assigned accounts, addressing client inquiries, and resolving issues promptly.
- Conduct training sessions to educate clients on the features and benefits of our Trucking Management Systems software.
- Act as an advocate for the client within the company, conveying their feedback and needs to the relevant departments.
- Develop and maintain strong, long-lasting relationships with key stakeholders and decision-makers.
- Track client usage and performance metrics to identify areas for improvement and proactively address potential issues.
- Drive renewal processes and identify opportunities for upselling additional products or services that meet the clients’ evolving needs.
- Collect and analyze client feedback to guide product development and enhancements.
- Develop and execute customer success plans tailored to each client’s business objectives.
- Work closely with sales, product development, and support teams to ensure a cohesive approach to customer success.
Qualifications
- Bachelor’s degree in Business, Marketing, Logistics, or a related field.
- Minimum of 3-5 years of experience in a customer success, account management, or related role, preferably within the software or logistics industry.
- Strong understanding of Trucking Management System software as well as ability to quickly learn new software.
- Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
- Demonstrated commitment to customer satisfaction and success.
- Ability to work effectively within a team and collaborate cross-functionally.
- Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
- Willingness to travel as needed to meet with clients and attend industry events.
Benefits:
We offer a competitive salary and performance-based bonuses, comprehensive medical, dental, vision, voluntary short-term disability and Basic Life and Accidental Death and Dismemberment with the option to voluntary buy up insurance. We also offer 401K plan with Safe Harbor, generous paid time off and holiday schedule, professional development opportunities, and a supportive and collaborative work environment. If you are dedicated and ambitious, Revenova is an excellent place to build your career.
This is a remote position.