We are a growing apparel decorator looking to add a Customer Service Representative to our Sales Team!
S & S Screen Graphics is an established apparel decorator in Fenton, MO. We are proud of our 30 years providing the community with high-quality custom apparel. As our team is rapidly expanding, we are looking for a Customer Service Representative (CSR) to grow with us.
As CSR, you will be responsible for identifying and assessing customer needs, collecting orders, and resolving any emerging problems with an order. You are detail-oriented, a forward thinker, a problem solver, and work well in a team environment.
Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Advise customers on products and services available to best fit their needs
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Responsible for product knowledge to answer customer questions
- Customer contact follow-up on potential orders
- Accurate order entry on Internal Production Software
- Use of excellent oral communication and best practices in customer service when interacting with customers in person or over the phone
Requirements and Skills:
- At least 2 years of proven customer support experience or experience as a Customer Service Representative
- Great communication and interpersonal skills
- Must be attentive to customers’ needs and determined to provide customer satisfaction
- Ability to organize, prioritize, multitask, be flexible and meet deadlines
- Attention to details conveyed by the customer
- Knowledge of sales standards and customer service routines
- Basic computer skills including Microsoft Office, Outlook Email, Internal Production Software
- Work well with others and be a team player
Hours of operation: Monday – Friday | 8:00 am to 5:00 pm
A typical full-time shift is 8:00 am – 4:30 pm.
We are closed between Christmas and New Years for Holiday Break.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Work Location: In person