Overview:
We are seeking a compassionate and organized individual to join our team as a Patient Care Coordinator for our Facial Plastics Practice. As a Patient Care Coordinator, you will play a crucial role in providing exceptional customer service and support to our patients throughout their journey with us. You will serve as the primary point of contact for patients, guiding them through the process from initial consultation to post-procedure care, ensuring a seamless and positive experience.
Responsibilities:
Patient Consultations:
- Schedule and coordinate patient consultations with our facial plastic surgeon.
- Assist patients in completing necessary paperwork and forms.
- Educate patients by phone and in person consults about the surgical procedures, this includes what to expect pre and post op, recovery and manage expected outcomes.
Treatment Planning:
- Work closely with the surgeon to develop personalized treatment plans for patients based on their needs and goals.
- Educate patients about procedures, potential risks, benefits, and expected outcomes.
- Provide detailed explanations of pre-operative and post-operative instruction
Scheduling and Coordination:
- Coordinate scheduling for surgical procedures, treatments, and follow-up appointments.
- Schedule and coordinate surgeries with hospitals and surgery centers
- Communicate effectively with patients to ensure they understand their appointment schedules and any necessary preparations.
- Collaborate with the surgical team and other staff members to optimize scheduling efficiency.
Financial Counseling:
- Provide estimates and invoice information to patients for procedures and treatments.
- Assist patients in understanding the costs, insurance coverage (if applicable), financing options, and payment plans.
- Track patient charges, facilitate payment, deposits , etc and ensure accuracy and timely billing.
Patient Support and Communication:
- Serve as a compassionate and knowledgeable resource for patients, addressing their questions, concerns, and inquiries promptly and professionally.
- Maintain open lines of communication with patients throughout their treatment process, providing updates and guidance as needed.
- Foster a supportive and empathetic environment to enhance the patient experience.
Administrative Tasks:
- Maintain electronic medical records and ensure documentation accuracy and completeness.
- Manage inventory and ordering of supplies as needed.
- Perform other administrative duties as assigned by management.
Qualifications:
- Education and Experience: At least two (2) years experience in a clinical or a medical office. Previous experience as a Patient Care Coordinator, preferably in a plastic surgery practice, is highly desirable. Bilingual in Spanish is a plus.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with patients, staff, physicians, and external businesses.
- Organizational Skills: Exceptional organizational and time management abilities, with a keen eye for detail and the ability to prioritize tasks effectively.
- Technology Proficiency: Proficient in using electronic health record (EHR) systems, practice management software, and the Google and Microsoft suite of tools.
- Customer Service Orientation: A commitment to providing exceptional patient care and service, with a focus on fostering positive patient experiences and relationships.
If you possess these qualifications and are dedicated to contributing to the success of a plastic surgery practice, we encourage you to apply for this rewarding opportunity by sending your COVER LETTER and RESUME to hiring@faceforwardhouston.com for priority interviews.
Job Type: Full-time
Pay: $19.00 - $30.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
Language:
Ability to Commute:
- Houston, TX 77018 (Required)
Ability to Relocate:
- Houston, TX 77018: Relocate before starting work (Required)
Work Location: In person