The Resident Services Coordinator is responsible for the planning, development, coordination, and implementation of all activities, programs, and services for community residents. This position will be the primary point of contact for current residents and is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents. This position is also responsible for proving support to the leasing team.
RESPONSIBILITIES:
- Greet residents, potential residents and guests.
- Manage the guest suite and resident amenity schedule and ensures that these spaces are stocked and prepared for visitors.
- Plan resident functions and coordinate events with local businesses to increase resident satisfaction.
- Resolve resident disputes, making every effort to achieve resident satisfaction.
- Manage administrative requests from residents.
- Prepare new resident move in welcome packets.
- Create resident notices and communication pieces.
- Ensure that property lobby areas clean and refreshments are fully stocked.
- Place office supply orders for property.
- Update social media sites.
- Create and distribute resident renewal letters on a weekly basis.
- Answer incoming calls and respond to voicemail messages in a timely manner.
- Input resident work orders into property software system.
- Assist the leasing team with tours and walk-ins as needed.
- Provides world-class customer service.QUALIFICATIONS:
- Excellent verbal and written communication skills
- Ability to effectively present information in one-on-one and small group situations
- Ability to quickly develop strong working relationships.
- Must possess strong attention to detail.
- Must be proficient in Microsoft Office products.
- Must possess customer service abilities and attitude.
- Well organized and flexible with the ability to multi-task.
- Proactive and able to react to changing priorities.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Ability to Relocate:
- Chicago, IL: Relocate before starting work (Required)
Work Location: In person