At the Exhale Beaver Creek fitness spa, you can escape to the mountains for an elevated luxury experience of sophistication and relaxation. Drawing inspiration from our stunning alpine surroundings at this tranquil destination offers restorative natural elements for the ultimate mind and body rejuvenation. Our fitness spa offers yoga and workout classes at Beaver Creek. That's not all, you can visit our spa for massages and relaxation too.
Position Requirements
- Oversee the management (scheduling, sales training, etc.) of all front desk associates.
- Ensure front desk is optimally staffed in line with expense guidelines and high levels of guest service.
- Coordinate new hires as needed and deliver training program for all front desk associates.
- Assist the General Manager in organizing, planning and implementing sales strategy, sales meetings and goaling.
- Ensuring the team meets its top line revenue, membership and guest satisfaction goals.
- Ensure a consistent sales effort is maintained at all times by training and leveraging the Exhale Experience.
- Liaise with the General Manager and corporate team to develop, promote, and implement national and local sales initiatives.
- Achieve new guest conversion and retention goals.
- Maintain and grow the total membership base by reducing cancelations through customer service measures and encouraging sales conversions of guests.
- Assist in performing administrative membership duties.
- Monitor daily sales activities to ensure that all transactions are completed accurately.
- Assist General Manager in merchandising receivables and inventory for retail products.
- Ensure that boutique is in optimum condition at all times.
- Oversee and manage proper inventory levels for all professional and retail merchandise products.
- Achieve retail sales targets.
- Maintain a high level of guest rapport and service.
- Conduct, coordinate, and/or attend associate meetings and workshops.
- Ensure the maintenance and cleanliness of the facility. Play an active and hands on role in support the overall units Cleaning and Sanitation procedures.
- Adhere to all corporate and departmental procedures, guidelines, and core values.
- Maintain a complete knowledge of all exhale spa therapies, mind body classes, and boutique products.
- Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to all guests and associates.
- Other duties as assigned
Education and/or Skills Required
- Bachelor’s Degree or equivalent work experience.
- Minimum of one (1) year in management.
- Must be enthusiastic, motivated, and a team player.
- Must possess computer proficiency with Windows-based products.
- Must have outstanding experience delivering high-quality customer service.
- Display good organizational, written, and verbal skills.
Physical Requirements
This position is very active and requires standing, walking, bending, and stooping all day. The employee must frequently exert up to 25 pounds of force to lift, carry, push, pull or otherwise move objects.
This is not a comprehensive definition of the position. Position holders are expected to undertake any work that comes with the positions main objectives. This position description will be kept under review and may be changed at any time.
Full-Time Benefits Include:
- Health Insurance
- Vision, Dental Insurance
- Company Paid Life Insurance
- Disability Insurance
- PTO
- Corporate Fun
- Corporate Surprises
Additional Perks:
- Colleague Dining Room – 1 complimentary meal per shift
- Discounted bus tickets
- 50% Dining at 8100 & Powder 8
- Seasonal Ski Pass
- Full-Time Year-Round Colleague’s hired before December 20 and still here after May 2 are eligible for a $939 seasonal bonus*
* Additional terms and conditions may apply
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- Are you willing to undergo a background check in accordance with local law/regulations?
Experience:
- Customer service: 3 years (Required)
- Spa services: 1 year (Preferred)
- Management: 1 year (Required)
Work Location: In person