The IT Support Specialist is responsible for providing technical support and troubleshooting for the company's IT systems. This role involves managing hardware and software installations, maintaining network security, and assisting staff with IT-related issues. The ideal candidate will have strong technical skills, experience in IT support, and a customer-focused attitude.
Key Responsibilities:
- Provide technical support to staff for hardware and software issues
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Install and configure computer systems and applications
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Maintain network security and ensure data protection
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Troubleshoot and resolve IT issues promptly
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Collaborate with the IT team to develop and implement IT policies
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Assist in the training of staff on IT systems and best practices
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Maintain accurate records of IT support requests and resolutions
Qualifications:
- Associate’s degree in Information Technology or a related field (Bachelor’s degree preferred)
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Proven experience in IT support or a similar role
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Strong technical and troubleshooting skills
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Proficiency in Windows and Mac OS environments
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Excellent communication and interpersonal abilities
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Customer-focused attitude and ability to work under pressure
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Familiarity with network security and data protection practices
Salary: The competitive salary range for an IT Support Specialist typically falls between $45,000 and $60,000 per year, depending on experience and qualifications.