GENERAL SUMMARY:
Work as part of the Pharmacy Team to ensure that each customer has a superior shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values
ESSENTIAL FUNCTION:
Customer Service
Greet each customer in a courteous and professional manner
Assist all pharmacy and front store customers with their questions and concerns
Request additional help when needed to maximize customer satisfaction
Maintain customer/patient confidentiality according to HIPAA and company standards Answer telephone timely and with appropriate greeting
Operations
Comply with all federal and state laws, rules and regulations
Comply with CVS policy and procedures at all times
Adhere to CVS workflow and ensure quality assurance standards are maintained at all times Communicate with all healthcare professionals when permissible and according to state law Access, input and retrieve information to/from the computer
Maintain prescription prioritization throughout prescription processing
Resolve Third Party rejections and complete any manual claim forms
Process prescriptions
oIncluding translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions
Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
oComplete Prescription Pick-Up Log, validate customer address
oMake the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
Perform all register transactions, in adherence of CVS policy and procedures
oThis includes cash, check and charge transactions
oBag merchandise upon completion of sale
Retrieve and file prescriptions appropriately according to State and Federal Law
Participate in all required store operational meetings
Maintain a clean, organized and professional pharmacy department, according to CVS standards
Stand for extended periods of time
Inventory Management
Maintain in-stock by ensuring all inventory management policies and procedures are followed
Utilize appropriate report(s) to maintain replenishment
Pull outdated, damaged and recalled merchandise and prepare for return Assist with putting away drug orders (except CIIs) as permitted by law
Human Resources
Support scheduling activities according to the needs of the business and workflow model Complete all required training and compliance programs within designated timeframe
MARGINAL FUNCTIONS:
Assist front store operations when needed
Communicate with field management and the Customer Support Center regarding any required reporting
Job Type: Part-time
Salary: $12.00 - $15.00 per hour
Education:
- High school or equivalent (Preferred)
License:
Work Location:
Hours per week:
Typical start time:
Typical end time:
Schedule:
- Monday to Friday
- Weekends required
ClosedView public job page
Job Type: Part-time
Schedule:
Ability to Relocate:
- Chicago, IL 60625: Relocate before starting work (Required)
Work Location: In person