The Carilion Clinic Transfer and Communication Center has been the go-to command center for Roanoke Memorial Hospital as well as six other Carilion hospitals and multiple clinics across 20 counties in southwestern Virginia and southern West Virginia. The Communication Center/EMS Dispatch Supervisor communicates, organizes, prioritizes, leads, facilitates, and problem-solves with other members of Carilion’s leadership and patient care teams to ensure the delivery of safe, cost-effective, age appropriate, and high-quality patient care services. The Communication Center/EMS Dispatch Supervisor promotes employee engagement and service excellence. Position will be based in Roanoke, VA.
Duties include, but are not limited to the following:
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Maintains all clinical requirements for a Comunication Center Basic, Intermediate, Paramedic, or Bed Coordinators.
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Provides clinical staffing coverage as necessary to ensure operational continuity.
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Provides direct supervision of staff during daily operations. Works with ground, air, and communications center teams to resolve operational issues in real-time. Assumes 24/7 accountability for operations, including on-call assignments. Mentors staff and clinical team leaders to role model positive work behaviors.
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Ensures that the program structure, content and overall delivery of patient care services remains appropriate and compliant with Office of EMS regulations and internal policies/protocols. Acts as a clinical resource and internal educator/content expert, provides individual instruction or remediation as needed.
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Effectively leads the conflict resolution and service recovery process. Identifies and resolves customer service issues to ensure the mission, vision and guiding principles of Carilion Clinic.
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Demonstrates effective team building and leadership skills, including active listening, facilitating employee work groups and committees, and emotional intelligence. Annually develops and implements a base specific employee engagement action plan.
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Responsible for hiring, performance appraisals, payroll management/timekeeping, coaching and corrective action of staff in conjunction with Manager.
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Communicates regularly with Manager and Director.
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Actively participates in safety, quality, and education committees.
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Communicates key messages to staff via written and verbal communication. Coordinates and leads special projects as assigned to support the goals and objectives of Communication Center. Demonstrates accountability, follow-through, and loop closure in a timely manner.
To learn more about our Communication and Transfer Center, read this article: CCPT Communication and Transfer Center