G2IT is an Elite BMC partner and recognized leader in providing Multi-Vendor/Multi-Platform Service Management & Service Automation solutions to the Public Sector. We currently have an opening for a Remedy/Helix ITSM Developer on one of our deployment and sustainment teams in support of a large DoD enterprise customer. The base salary is very competitive, the position supports remote work and requires a secret clearance.
Description
Configuration and administration of the Remedy ITSM Suite (IM, PM, AM, CM, SLA, CMDB, DWP & Discovery). Provide support for upgrades and design of integration of the ITSM suite with other BMC products. Develop custom applications and workflows to support the automation of manual and resource intensive business processes. Work with process owners and customers to identify requirements then design and develop solutions based on those requirements.
Requirements
- DoD Secret Clearance
- Knowledge of help desk operations and fundamentals
- Windows Server Administration
- Experience with performing business analysis
- 4+ years expert hands-on experience with Remedy ITSM Suite administration and development
- Security+CE or higher certification
- ITIL Knowledge
- BMC certifications a plus
Job Type: Full-time
Pay: $150,000.00 - $165,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Vision insurance
Compensation package:
Experience level:
Schedule:
Experience:
- Remedy: 6 years (Required)
License/Certification:
- BMC certification (Required)
Security clearance:
Work Location: Remote