JOB FUNCTION: As the Customer Support Specialist – Manufacturing, you will interact with specific customers to provide information in response to inquiries, processing orders, and qualify/ resolve customer concerns, ensuring customer satisfaction.
- JOB DUTIES
- Customer's primary contact for requests by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information and acts as the customer liaison to retrieve information cross-departmentally.
- Increases sales through suggestive selling, warm calling, and keeping customers informed of new products.
- Creates quotations, mails catalogs and samples, enters orders, and contacts customers to retrieve information for orders or quotations.
- Analyzes transactions, adjusts errors, and creates return authorizations.
- Expedites product, on behalf of customer, within internal supply chain.
- Coordinates with other regional sales centers to satisfy customer's order.
- Developing a deep understanding of the company's products, features, and specifications to effectively assist customers and provide accurate information.
- Update internal system with detailed notes from customer interactions, ensuring accurate and comprehensive records
- Coordinates with Regional Sales Manager to ensure company pricing strategies are aligned within quotations.
- Identify opportunities for process improvements in customer service workflows, enhancing efficiency and customer satisfaction.
- Stay informed about new aerospace products, industry regulations, and company policies
- KNOWLEDGE & SKILLS:
- Proficient in the use of computers.
- Knowledge of Microsoft Office products.
- EDUCATION & EXPERIENCE:
- Bachelor Degree in Business Related field or 7+ years experience in a Customer Service Position.
- Previous experience in the Manufacturing Industry
4.0 PLUSSES:
- Understanding of aerospace materials, manufacturing processes, and regulatory requirement