Front Desk Night Auditor Supervisor / Manager on Duty
We’re looking for a Night Auditor/ Manager on Duty to work in assisting guests with their overnight requests and balancing accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoice and prepares receipts. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
- Check in guests, answer phones, and take reservations
- Respond to guest complaints, requests, and emergencies
- Process invoices, post checks to vendors, and distribute employee checks
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
Skills
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
- Experience with OPERA would be a Plus.
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight
- Preference will be shown to candidates who have experience with IHG systems.
Job Types: Full-time, Part-time
Pay: From $18 to 20 per hour depending on experience.
Expected hours: 40 per week.
Schedule:
- Overnight shift 11PM to 7AM
Work setting:
- In-person at the front desk
Ability to commute/relocate:
- Downtown Atlanta 30303: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Night audit: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Overtime
- Weekends as needed
Experience:
- Hotel and Holiday Inn Express: 1 year (Required)
- Opera PMS & QUORE: 1 year (Required)
Work Location: In person