Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.
Position Summary: Plans, manages and oversees development and implementation phases and processes of project management life cycle related to Patient Access. Manages medium to large scope Patient Access projects across the enterprise.
Essential Duties and Responsibilities:
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Prepares, monitors and manages project plans involving pre-approved initiatives established by senior leadership as it relates to the Patient Access Strategic Pillar.
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Identifies and finalizes project scope and objectives; defines team member roles, activities and functional responsibilities. Identifies detailed tasks and timeline.
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Develops, monitors and manages project budget (i.e., analysis, reconciliation, forecasting, expenditure authorization, personnel needs, tracking and reporting).
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Facilitates project team members’ work, assigns tasks as appropriate and monitors progress. Includes day-to-day problem resolution and troubleshooting; serves as a key resource concerning all project processes, managing deliverables and project progression. Identifies areas that present challenges and opportunities and make recommendations that provide practical options and solutions.
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Manages customer relations to ensure customers are actively engaged throughout the project life cycle. Works with customers to ensure business process workflows, training and communication plans are completed.
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Provides appropriate tools, training, guidance and necessary resources to resolve problems, avert potential risks and maintain customer engagement.
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Keeps project team members, clinicians and senior leadership apprised through routine communications, reports and status meetings to ensure project plans and deliverables are met; potential risks are identified and resolved, and customer expectations are reached.
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Facilitates meetings with business owners and key stakeholders to gather scope requirements (i.e., business workflow mapping and impact analysis, resource determination, timelines and costs). Collaborates with senior management and project sponsors to identify project stakeholders and determine project goals, scope and vision. Develops documents for project initiation based on scope requirements (i.e., Project Charter, Statement of Work, Work Plans).
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Conducts post project analysis. Meets with business owners to conduct project closure activities. Prepares outstanding issues and lessons learned documentation. Close out project related tracking systems and transition project over to operational status if needed.
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Ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS and other relevant agencies.
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Complies and ensures all departmental policies and procedures are defined, maintained, distributed, and enforced accordingly.
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Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards.
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Ensures that all compliance and audit requirements are understood, consistently followed and current in tracking and monitoring requirements
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Performs all other duties as needed or directed to meet the needs of the department.
Knowledge, Skills and Abilities:
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Organization - proactively prioritizes needs and effectively manages resources.
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Communication skills – communicates clearly and concisely with the ability to interact effectively with agents, patients and clinical staff.
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Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
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Tactical execution - oversees the development, deployment and direction of complex programs and processes.
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Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures, and systems.
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Functional understanding of all access related systems included: appointment scheduling, EMR systems, and pre-registration software/functionality
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PC skills - demonstrates proficiency in Microsoft Office applications and others as required.
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Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services.
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Financial Management - applies tools and processes to successfully manage to budget.
Education and Training:
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Bachelors Degree OR equivalent training acquired via work experience or education
Preferred Qualifications:
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Masters Degree in Business Administration, Healthcare Administration
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PMP Certification
Managerial Experience: N/A
Work Shift Details:
Days, Full-time; Benefit Eligible
Department:
REGISTRATION