JOB
Works with customers and Utility Billing Division employees in responding to complaints concerning water service. Performs customer service related to meters, consumption, leaks, billing questions, and complaints. Reads and repairs meters for residential and commercial accounts.
EXAMPLE OF DUTIES
Investigates customer complaints regarding high readings, no water, or water leaks. Performs re-reads due to high/low usage or suspicion of meter malfunction.Connects, disconnects, or reconnects water services as needed.Installs water meters, changes out faulty meters, tests meters for accuracy and flow quantity.Reads water meters for residential and commercial accounts, and replaces/repairs meters as necessary.Performs manual and equipment-assisted activities to maintain or repair water services.Maintains work records, including complaint resolutions, maintenance and repair logs, flow records, vehicle inspection forms, and daily work logs.Performs all other duties as assigned.
SUPPLEMENTAL INFORMATION
Monday - Thursday 7:30am-5:30pm, Friday 7:30am-11:30am