If you are looking for a career opportunity with a 60+ year old industry leader in Tempe, AZ look no further! This is NOT remote.
If you are a great communicator who is ambitious, reliable, business focused, committed, and enjoys working in a fast-pace, busy, call-center environment COME GROW WITH US!
At Reliable Credit Association Inc., we provide in-house employee training to ensure your growth and advancement.
We are a “family” of individuals committed to providing excellent service for our customers, collaboration with our business partners and a fun, workplace where our employees thrive.
As a Customer Service Representative (CSR), a non-exempt employee, you are critical to the success of our organization. Your day will include interaction with a diverse population of customers (primarily by telephone) whose needs you will address while overcoming challenges, identifying opportunities, providing solutions, negotiating, and informing. Throughout the day you will perform a variety of customer service-related duties and provide administrative, data entry, and clerical support for branch operations. After mastering those skills, you have the opportunity for additional learning, growth and promotion.
Apply today as this position will be filled quickly!
Essential Functions May Include:
· Provide customer service primarily by telephone, in-person, and electronically by offering appropriate solutions, resolution for issues, and follow up.
· Collections of certain past due loans and contracts, including making payment arrangements.
· Fund loans and contracts.
· Process payments, mail, titles, and certain accounts payable.
· Satisfaction of certain loan and contract approval stipulations, such as employment and housing verifications.
· Marketing for loans by inviting customers to apply for loans and offering optional ancillary products when they may provide benefit to the customer.
· Obtaining and inputting, primarily via telephone, direct consumer loan applications, including inputting complete credit applications, identifying the real loan purpose and potential collateral to secure the loan.
· CSRs are expected to contribute as needed to every project at Reliable Credit and to work as necessary to meet our customers’ needs.
Job Type: Full-time
Pay: $19.73 - $20.74 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Have you read the job description for this customer service position?
- Please describe your experience working directly with customers.
- Are you looking for an in-office position, Monday - Friday 8:30 am - 5:30 pm?
Language:
Work Location: In person