As Banquet Supervisor, you play a key role in ensuring our events, including weddings, corporate events, and conventions run smoothly. You will oversee all aspects of the banquet, including set-up, food presentation, serving, and clean up while focusing on the details, quality presentation, and customer service which our brand is known for.
RESPONSIBILITIES
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Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded.
- Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction.
- Coordinates with other departments to arrange for the delivery of requested services.
- Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service.
- Ensures all functions are set and staff is prepared and organized before required time on BEO.
- Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive.
- Ensures proper setting of buffet tables and other food service tables.
- Arranges for and ensures proper sequence of service for each event.
- Supervises clearing and post function cleanup and garbage removal.
- Assists with staff training programs.
- Conducts regular staff meetings to build rapport and ensures colleagues are well informed.
- Clearly projects the visions of the department and measures progress.
- Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
- Reviews scheduling and labor needs with Banquet Manager to meet the guests needs as well as maximize efficiency.
- Works with the Executive Chef to ensure appropriate inventories are stocked including food and beverage.
- Becomes familiar with computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective.
- Responsible for preparing event meeting notes for sales managers as well as posting of the banquet events in the PMS.
QUALIFICATIONS
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Previous banquet experience preferred. One year of previous supervisory experience also preferred.
- Knowledge of meeting room setup, service standards, guest relations and etiquette.
- Must possess strong organizational skills and attention to detail.
- Able to perform under pressure while maintaining professionalism.
- Ability to speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
- Able to make decisions with only general policies and procedures available for guidance.
- Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Must be flexible to working days, early mornings, evenings, weekends, and holidays.
- Able to walk or stand for a majority of shift.
- Able to lift, carry, pull and push up to 75lbs intermittently throughout a shift.
- Experience with AV equipment and various technology preferred (projectors, laptops, microphones, sound equipment, etc.).
BENEFITS
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PTO with immediate accrual
- Access 50% of your wages prior to payday
- Discount program for car rentals, travel, entertainment, etc.
- Hotel Discounts Worldwide
- Health Insurance
- Dental Insurance
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
- Employer Sponsored Long-Term Disability Coverage
- 401(k) with immediate match
- Double Time for Holidays Worked
- Health Savings Account
- Employee Assistance Program (EAP)
- Dependent Care FSA