To formally be considered for this position, you must apply directly on the Joslin website www.joslin.org or copy and paste this direct link to apply:
https://jobs-joslin.icims.com/jobs/3745/patient-access-representative-%28adult-diabetes-clinic%29/job
The Patient Access Representative performs functions that enhance patient access and increase revenue to the clinic. Advises patients regarding insurance coverage and financial obligations, completes registration and scheduling of patients in the automated registration/scheduling system, and collects payments.
Hours are Monday-Friday, 8:30am-5:00pm.
Responsibilities
- Responsible for the accurate and complete collection and capture of patient registration data for an assigned area in the pre-registration and verification system
- Reviews and verifies scheduled ambulatory visits for an assigned area, including confirmation that valid insurance coverage exists, that a referral is authorized for specialty visits, and the accuracy of primary care physician data for all managed care patients
- Obtain referral waiver forms when appropriate
- Obtain signature on ABN when appropriate and can provide education to patient on ABN process
- Collect co-payments, self-pay payments and/or payment in full or partial payment on any balances on account
- Acknowledges and prints patient arriving into the clinic and prints the required paperwork
- Utilizes scheduling system for many types of appointments
- Enters managed care referral
- Provides general information to patients and visitors while building sustainable relationships and trust with patients through open and interactive communication
- Other duties as assigned.
Qualifications
- Associate degree or equivalent relevant experience
- Minimum of 2 year experience in insurance, managed care, private physician’s office practice, or hospital registration setting
- Proven customer support experience, with the ability to demonstrate excellent communication and presentation skills
- Thorough knowledge and understanding of health care delivery systems with special emphasis on the referral management process for managed care providers
- Thorough understanding of Medicare and Medicaid programs with the ability to identify primary payers
- Strong phone contact handling skills and active listening
- Knowledge of personal computer and automated registration/scheduling systems
- Knowledge of insurance and collection of payments
- Knowledge of hospital admissions
- Demonstrated skill in customer service, team building and problem solving
Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans. Joslin values diversity and inclusion, and we encourage diversity applicants.
Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work setting:
Application Question(s):
- What are your hourly salary expectations? (We are not asking for, and please do not provide, your current salary or salary history.)
- This role's hours are Monday-Friday 8:30 am-5:00pm (on site): are you able to work this schedule?
- When (date) would you be available to start in this role?
- Do you now, or will you in the future, require sponsorship for a work visa? (All applicants hired by the Joslin Diabetes Center will be required to present documentation that verifies their identity prior to starting work.)
- To be considered for the position, please apply online for the opportunity at www.joslin.org or copy and paste the following URL into your web browser:
https://jobs-joslin.icims.com/jobs/3745/patient-access-representative-%28adult-diabetes-clinic%29/job
Work Location: In person