Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
The Customer Advocate is the interface between the customers, the field service engineers and other internal teams. The mission of the Customer Advocate is to achieve customer satisfaction by demonstrating timely execution of the service jobs, including remote and field service activities.
This position is part of the Non-Technical Customer Service team located in Deerfield, IL and will be a Hybrid position reporting to the Manager, Service Operations. If you thrive in a fast-paced role and want to provide a world-class customer experience —read on.
Come join a fantastic team!
YOUR RESPONSIBILITIES:
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Create, prioritize, and track all work orders to ensure compliance with the required reaction and the resolution times as well as order spare parts and proactively monitor their status through shipping, customs (if applicable), and delivery; escalate as needed with the appropriate points of contact
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Understand customer issues and be able to communicate technical support topics with both customer and engineer and identify Field Service Engineer that will best execute the intervention
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Plan Field Service Engineers to ensure fast reactivity and reduce travel times including Preventative Maintenance jobs and coordinate appointments with the customers in alignment with the delivery time of the spare parts and availability of Field Service Engineers.
YOUR PROFILE
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High School Diploma or equivalent
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Proficiency in CRM systems - Salesforce, SAP
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Fluent spoken and written English is a mandatory requirement for this role
WHAT WE OFFER
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Attractive salary and pension package
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Flexible working time models
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Design your place of work so that professional and private demands are no longer mutually exclusive
At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.
The hourly range for this role is $24-$28/hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and
401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.