We are hiring a Mattress Sales Expert for our store in Manhattan, New York. YOU MUST HAVE PRIOR EXPERIENCE SELLING MATTRESES TO APPLY.
The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Sleep Experts will execute the selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers, serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Execute current visual merchandising and POP standards. Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.). Seek and accept constructive feedback for continuous personal, professional and performance development. Continue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities. Maintain awareness of competition, advertisements and services offered, develop strategies to counter. Ensure timely open and closing procedures and follow all company procedures on cash handling including acceptance of payment and deposit processes.
Responsibilities
These individuals will provide in person direct sales assistance to viewing room guests as well as supporting e-commerce customers via phone and live chat
Ability to interact and work in person with our consumers and staff during scheduled shifts
Ability to explain the value proposition of product attributes and benefits clearly as well as effectively troubleshoot and solve consumer issues
Timely and regular attendance is an expectation of performance and is required for all employees during scheduled shifts
Create a world class experience for our customers
Become a product expert
Answer customer questions and resolve customer issues, both basic and complex, on the phone and via live chat, as well as move seamlessly to face to face interaction with customers on the Viewing Room floor, as needed
Ability to push and pull and lift up to 75 pounds to assist customers with load outs and in store purchases
Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
Experience has shown us that the more we help our customers, the more we sell. To that end, we have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, to ensure that every consumer finds the right mattress for them--even if it's not ours.
If you are a self-motivated, well-spoken, dynamic, overall nice person, with a passion for providing customers a world-class experience, than we looking for you!
Experience and Skills Needed
- Although 1-2 years of Retail Sales/Customer Service is preferred, we will train the right person!
- 1 year of telecommunications/call center experience preferred
- Exceptional communication skills, both oral and written
- Strong interpersonal skills with the ability to build rapport effortlessly
- Passionate about providing great customer experience.
- Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality.
- Skilled in using personal computers and related software
- Positive attitude is a plus (we hire nice people!)
What You Will Do
- Create a world class experience for our customers.
- Become a product expert.
- Answer customer questions and resolve customer issues, both basic and complex, on the phone and via live chat, as well as move seamlessly to face to face interaction with customers on the Viewing Room floor, as needed.
If you are enthusiastic about sales, enjoy working with people, and have a passion for delivering excellent customer service, we would love to hear from you. Apply today to join our team as a Retail Sales Associate!
Job Types: Full-time, Part-time
Pay: $18.00 - $30.00 per hour
Expected hours: No more than 40 per week
Benefits:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Mattress Sales: 2 years (Required)
Work Location: In person