Recro gets its name from the Latin for "Re-invent", which is exactly what we aim to do. We transform our clients' operations through holistic full-stack solutions. Each client's needs are individually met, resulting in tailored solutions that work for the present and well into the future. Many of our staff hold high-level United States Government security clearances, and our experience across sectors brings you a unique advantage. Recro leadership strongly believes in putting our people first. We focus on hiring passionate individuals and seek to remove barriers and enable our personnel to deliver. We are experienced in Consulting, Analytics, Digital Solutions, Software Development, Cloud, Cloud-Native, and Cyber Security.
Currently, Recro is seeking a motivated, career and customer oriented System Administrator (ServiceNow), to join our team in Maryland.
Clearance
● TS/SCI (FS Poly)
Job Overview:
- Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provides support for the escalation and communication of status to agency management and internal customers.
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Responsibilities:
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide configuration management, implementation, and sustainment of compliance with applicable system security controls
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
- Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
- Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
- Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration.
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Qualifications:
- Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
- Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Six (6) years of experience with Service Management (ITSM) is required.
- ITIL 4 platform certification is required
- IAT Level II
IT Qualifications:
- Four (4) years of experience with ServiceNow Technology platform is required.
- Two (2) years’ experience integrating ServiceNow with other applications is required.
- ServiceNow System Administrator certification is required
Benefits at Recro
- 100% paid medical, dental, and vision
- 401k - 6% matching and 401k profit sharing
- PTO - 15 days
- Federal Holidays - 6 core holidays and 5 floating holidays
- Education and Tuition Reimbursements
- Wellness Benefits
- A lot of cool gear!
Working at Recro
- A Great Culture - We are building a culture at Recro where amazing people (like you) can do their best work. If you are ready to grow your career and recro (re-invent) the way our clients operate, you have come to the right place.
- A Great Place to Work - Employees are treated like people, not line items. We work smart when we can and hard when we must but we always do it together, as a team. We are a team with tons of passion and enthusiasm to blaze new trails and improve the state of our clients, the broader community, and even the world.
- A Great Place to Contribute - We believe diverse perspectives improve each challenge that we face. We trust and enable our amazing people to accomplish amazing feats. At Recro, you will be empowered to deliver your best work.
- A Great Place to Grow - We believe in our people and maximizing your potential. At Recro, we continue to look into the future and invest in each other through teamwork, collaboration, and training.
Job Type: Full-time
Pay: $150,000.00 - $190,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation package:
- Bonus opportunities
- Performance bonus
- Profit sharing
- Retention bonus
- Signing bonus
- Yearly pay
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- System administration: 10 years (Required)
- IT service management: 6 years (Required)
Security clearance:
Ability to Commute:
- Fort Meade, MD (Required)
Ability to Relocate:
- Fort Meade, MD: Relocate with an employer provided relocation package (Required)
Work Location: In person