We are looking for a hungry, humble and smart Customer Care Specialist whose primary responsibility is to provide remarkable customer experiences to homeowners.
- You are the “Voice” of the Company and will represent the company through telephone customer contact
- Answers calls, sets sales, service, and/or maintenance appointments, and follows up with customers on a variety of issues/ occasions
- Keeps customer records and files current and updated, as well as, sends customers information about the company and/or services performed as per company policies
- Performs administrative functions as directed by the manager
- Provide exceptional customer service skills to both internal and external clients
WHY SHOULD YOU APPLY?
- Great benefits package that includes medical, dental, vision and a 401k retirement plan with 5% match
- EMPLOYER PAID: Life Insurance & Short-Term Disability
- 9 Paid Holidays and up to 64 hours Paid Time Off year one
- Fast growing company with opportunity for advancement
- Supportive team environment with quarterly fun, culture building events!
Requirements
ESSENTIAL SKILLS:
- Positive attitude, and dedication to ensuring customer satisfaction
- Knowledge of customer service principles and practices
- Knowledge/experience working with logistics
- Previous experience in a call center preferred
- Strong attention to detail and superior organizational skills
- Skilled in the operation of a personal computer to include spreadsheets, company CRM, email and data entry.
- Exceptional verbal and written communication skills, as this position calls for extensive telephone work
- Ability to handle a variety of tasks
- Ability to appropriately handle sensitive and confidential information
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
- Under 1 year
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Application Question(s):
- What is your salary or wage expectation?
Work Location: In person