Do you love APPLE products and want to be part of a talented, customer-focused team? iTech Gurus, an Apple Premier Partner and Authorized Service Provider, in Urbandale is looking for the right utility player who is as comfortable building relationships with customers, as they are understanding the technical workings of Macs and iOS devices.
As a Apple Product Professional, you will be the first point of contact for our customers. Your role will be focused on everything from troubleshooting software or hardware related issues to helping customers purchase a new computer or device. You will be responsible for maintaining the merchandising standards of the showroom.
Qualifications and Skills
- Ability to deliver great customer experiences, and to be invigorated by constant personal interaction.
- Personal interest in technology, particularly Apple products, and an eagerness to learn new products and services.
- Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers, both in person and on the phone.
- You have a willingness to learn and adapt with change.
- You have strong people skills-you're approachable, a good listener, and empathetic.
- You'll need to be flexible with your schedule. Your work hours will be based on business needs.
- You are comfortable working as part of a small team and embrace direct feedback.
- You are a self-starter, always finding a way to be productive and help your team.
- Adept at overcoming objections when selling premium products and services.
Preferred Qualifications
- 2+ years of direct customer service experience, preferably dealing with consumer electronics.
- Previous Sales Experience
Job Types: Full-time, Part-time
Pay: $13.00 - $18.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Compensation package:
- Commission pay
- Uncapped commission
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person