About us
Orams Hotels is a hospitality management business in San Diego and Oceanside area. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Growth opportunities
Responsibilities:
- Perform night audit duties, including reviewing and reconciling guest accounts, charges, and payments
- Ensure accuracy of guest folios and resolve any discrepancies
- Handle guest inquiries and provide exceptional customer service
- Assist with check-in and check-out processes as needed
- Maintain a clean and organized front desk area
- Handle phone calls and direct them to the appropriate departments
- Assist with guest requests and provide information about hotel amenities and services
- Collaborate with other hotel staff to ensure a smooth operation during the night shift
Skills:
- Strong guest service skills with a focus on providing exceptional hospitality
- Bilingual/multilingual skills are a plus, as it allows for effective communication with diverse guests
- Knowledge of hotel management systems and night audit procedures
- Excellent communication skills, both verbal and written
- Ability to handle difficult situations with professionalism and diplomacy
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficient in phone etiquette and handling guest inquiries effectively
As a Night Auditor, you will play a crucial role in ensuring the satisfaction of our guests during their stay. Your attention to detail, exceptional customer service skills, and ability to handle night audit duties will contribute to the overall success of our hotel. If you are passionate about hospitality, have strong communication skills, and enjoy working in a dynamic environment, we encourage you to apply for this position.
Job Type: Full-time
Pay: $21.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
Work Location: In person