Clinic Manager
Impressions Face and Body
What We Are About
Founded by the pioneering Dr. Steven Dayan and Dr. Benjamin P. Caughlin, Impressions Face and Body stands as a global epicenter for aesthetic innovation. Dr. Dayan, renowned for his ‘Subliminal Difference’ and ‘Quiet Lift,’ is not only a distinguished surgeon but also a bestselling author and industry consultant. Dr. Caughlin, celebrated for his trademarked procedures like Cheekago™ and The Face BBL™, is an international authority in jawline and buccal fat pad sculpting. Their techniques are not only innovative but also exclusive to our clinic.
Impressions Face and Body is part of MSP, a platform of North America’s leading Medical Aesthetics clinics. We deliver world-class patient experiences. MSP has partnered with some of North America's most reputable and well-known Dermatologists, Surgeons, and Cosmetic Physicians. Together, with an innovative clinical approach supported by strong business acumen, we continue to grow and lead the aesthetics industry. Who You Are As a dynamic and highly motivated individual in the rapidly advancing field of aesthetic medicine, you exude confidence and possess a unique ability to put others at ease, even in vulnerable moments. Your decisiveness, coupled with an appreciation for the creative potential in ambiguity, fuels your innovative approach. As a natural leader who embraces servant leadership, you prioritize the well-being of your patients and team. Driven by a passion for business growth and unwavering integrity, you consistently deliver premium, transformative experiences, setting a standard of excellence in aesthetic medicine.
Your Experience
- Bachelor’s degree in health administration, business, hospitality, or related field preferred.
- Experience in Plastic Surgery, Dermatology, or Med Spa, (Minimum of 3 Years Required).
- Inventory and budget management (3 Years Required).
- People management/leadership experience, including setting and reaching targets. (3 Years Required).
- Sales-oriented (comfortable with goals and KPIs)
- Excellent managerial and financial skills and the ability to take leadership over any business operations area.
- Superlative communication skills, particularly the ability to communicate as a leader.
- Motivational and inspirational attitude.
- Quick learner, who can adapt in a fast-paced work environment.
- Customer service oriented.
- Desire for personal and professional growth and development.
- Passion for leadership and development of staff.
Doing What You Do Best
Core Work Duties:
- Leads all operations within the four-walls of the clinic which includes, but is not limited to: maintaining a motivated, engaged & effective team, optimizing staff utilization, ensuring policies & procedures are followed, implementing clinic initiatives, and maintaining accurate inventory of goods, supplements, and supplies.
- Owns the clinic P&L and is held accountable for Top-Line and Profitability/ EBITDA Performance: drives new patient acquisition, patient retention, and patient satisfaction to grow revenue while managing all controllable expenses (payroll, supplies, inventory shrink) to meet clinic-level profitability goals.
- Leads and manages the patient care team and treatment providers to ensure business goals, profitability, and retention goals are met.
- Coaches and develops new team members to clinic standards.
- Ensures high level of patient care and satisfaction by continually improving service levels.
- Creates a KPI-driven culture with emphasis on critical performance factors like retention, answer rate, lead generation, and staff utilization.
- Executes effective strategy and tactics to create positive team dynamics through constant coaching, mentoring, hiring, and training.
- Builds and sustains a high-performance culture through attracting, developing, and retaining a highly motivated team and holding the team accountable.
- Creates a culture of collaboration and accountability, and places emphasis on career pathing/employee development.
- Evaluates employee performance; places emphasis on career pathing/employee development and makes recommendations for promotions.
- Works with the Regional Director to establish short-term objectives and long-range goals and related plans.
- Reviews the results of all operations, comparing them with the company’s objectives and taking appropriate measures to correct unsatisfactory performance and results.
- Ensures the clinic’s compliance with all applicable laws, rules, regulations, and standards, including HIPAA and OSHA protocols.
- Performs other related duties to benefit the mission of the organization.
Clinic Standards:
- Apply clinic principles and standards to improve patient experience
- Orchestrate flow of incoming patients to ensure there is always minimal grouping of people in the clinic and minimal waiting time in the reception area
- Maintain a safe, clean, and organized environment in common areas
- Adhere to the Health and Safety policies and procedures outlined in the MSP standards handbook
- Execute the MSP premiere service model Patient Experience:
- Maintaining high standards with Patient Experience, addressing patient inquiries/concerns, optimizing schedules, uplevel colleague & patient interactions, personal and shared team accountability for patient experience, handling disputes, and supporting patient education of procedures as required.
What You Can Expect From Us
- Comprehensive package including:
- Medical, dental, and vision
- Treatment Incentives and Perks
- The opportunity to be a part of a more extensive, network of clinics and industry leading providers
- Joining a family-focused environment based on equality and respect
- An environment which fosters personal and professional growth
- Being part of a successful team
How you present yourself
- Trendy and professional. We want you to look and feel stylish, while at the same time feel comfortable and approachable to the patients
- *As per clinic standards dress code policy*
Job Types: Full-time, On-Site, Permanent
Compensation: Base salary plus eligible for an annual target bonus of 15% of employee’s base salary.
Job Type: Full-time
Pay: $95,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
Schedule:
Application Question(s):
- Do you have experience in a Plastic Surgery, Dermatology or MedSpa Clinic?
Experience:
- Inventory management: 3 years (Required)
- Budget management: 3 years (Required)
- People management: 3 years (Required)
Work Location: In person