Job Title: Intake Specialist
Company: Ramji Law Group
About Ramji Law Group:
Ramji Law Group is a leading Personal Injury Firm dedicated to advocating for individuals who have suffered injuries due to the negligence of others. With a commitment to exceptional legal representation, we are seeking a talented Intake Specialist fluent in Spanish to join our dynamic Intake Department.
Job Description:
We are looking for a dedicated Intake Specialist who is fluent in Spanish to join our Intake Department. The successful candidate will play a pivotal role in engaging with potential clients, gathering essential information about their cases, and ensuring a seamless onboarding process. As an Intake Specialist, you will be the first point of contact for individuals seeking legal assistance from Ramji Law Group.
Responsibilities:
- Client Engagement: Engage with potential clients via phone, email, or in-person meetings to gather details about their personal injury cases. Display empathy and compassion when interacting with clients.
- Language Proficiency: Communicate fluently in Spanish to assist Spanish-speaking clients effectively. Translate information accurately between Spanish and English as needed.
- Information Gathering: Collect comprehensive information about potential cases, including incident details, injuries sustained, and relevant documentation. Ensure accurate and complete data entry.
- Screening and Evaluation: Assess the viability of potential cases by conducting initial screenings based on established criteria. Collaborate with legal team members to evaluate the merits of cases.
- Documentation: Maintain accurate records of client interactions, case information, and relevant documents. Ensure confidentiality and compliance with data protection regulations.
- Client Education: Provide basic information to potential clients about the legal process, their rights, and our firm's services.
- Appointment Scheduling: Schedule appointments for potential clients to meet with attorneys or legal experts for further evaluation and consultation.
- Team Collaboration: Work closely with attorneys, paralegals, and other team members to facilitate the smooth transition of cases from intake to legal representation.
- Client Follow-Up: Maintain regular communication with potential clients to provide updates on case evaluations and address any questions or concerns.
Qualifications:
- Fluent in Spanish and English (spoken and written).
- bilingual preferred: Spanish, Urdu/Hindi, Vietnamese
- Strong communication and interpersonal skills.
- Exceptional listening skills and empathy.
- Attention to detail and strong organizational abilities.
- Prior experience in a similar role (preferred but not required).
- Knowledge of personal injury law (preferred but not required).
- Experience using Casepeer (preferred but not required).
Ramji Law Group offers a supportive and collaborative work environment, competitive compensation, and opportunities for professional growth within our firm.
If you are passionate about assisting individuals in their pursuit of justice and possess the language skills and dedication required for this role, we encourage you to apply.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
- Pediatrics
- Primary Care
- Surgery
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person