Job Title: Helpdesk Analyst (Level 2)
Pay Rate: $40 per hour
Schedule: Monday to Friday (9:00 am to 5:00 pm)
Job Description: Are you a tech-savvy problem solver with a passion for helping others? Join our dynamic team as a Level 2 Helpdesk Analyst! With at least three (3) years of experience in a helpdesk environment, you'll be at the forefront of providing advanced technical support and ensuring seamless resolution of complex issues. This role offers an exciting opportunity to lead, grow, and make a significant impact.
Why Join Us?
- Competitive pay at $40 per hour
- Consistent Monday to Friday schedule, 9:00 am to 5:00 pm
- Opportunity to act as a Team Lead and mentor Level 1 Analysts
- Engage in a collaborative environment with external support entities
- Play a crucial backup role for the TSC Project Manager
Job Responsibilities:
- Lead and mentor Level 1 Analysts, fostering a supportive and efficient team environment.
- Utilize your expertise to assist end users in resolving complex technical problems.
- Coordinate resources and collaborate with external support entities to ensure effective issue resolution.
- Serve as a dependable backup for the TSC Project Manager, stepping in as needed to maintain project continuity.
Join us and be part of a team where your skills and contributions are valued and recognized. Apply today to advance your career and help us achieve excellence in technical support!
Job Type: Full-time
Pay: $40.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Brooklyn, NY 11201 (Required)
Ability to Relocate:
- Brooklyn, NY 11201: Relocate before starting work (Required)
Work Location: In person