Essential Function
The Program Director oversees the operations and management of the Kroc Center’s program departments, including Fitness & Recreation, Aquatics, and Family & Youth Development. The Program Director is also accountable for membership management, program development, financial administration and analysis, compliance, scheduling, sustainability, and people development.
Duties and Responsibilities
The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.
Program Management
- Initiate and set goals for programs according to the strategic objectives of the Camden Kroc Center.
- Collaborate with Program Department Managers to plan new programs from design to implementation, establish clear deadlines, and document processes.
- Design evaluation strategies to monitor performance and determine the need for program improvements.
- Consistently assess program participation and performance to ensure Kroc programs are aligned to meet the community’s needs.
- Collect member feedback via surveys or focus groups to gauge interest in new and existing programs.
- Ensure program operations and activities adhere to legal guidelines and TSA policies.
- Collaborate with Department Managers on program compliance (i.e., licensing, grant reporting, etc.).
- Collaborate with the Business & Facilities Director to ensure facility & maintenance activities do not disrupt programs and events.
- Communicate program changes and closures to members, staff, and volunteers as needed.
- Collaborate and communicate with other Kroc Center departments to coordinate cross-departmental resources as needed for programs and events.
- Collaborating with Department Managers, create and manage the facilities schedule for programs, classes, and events, ensuring no conflicts and that resources are allocated efficiently.
Member Engagement & Outreach
- Prioritize and model consistently exemplary customer service, holding staff accountable to the same high standards in customer service, professionalism, and engagement.
- Organize & train staff to deliver impactful customer service to increase membership and program participation.
- Actively solicit member feedback and recommendations to identify areas of concern or potential risk, promptly reporting any legal or ethical concerns to Kroc Administrators.
- Collaborate with the Membership & Events Manager to ensure all program information provided to current and prospective members is accurate and up-to-date.
- Formulate creative ways to leverage existing programs to conduct outreach into the Camden community (i.e., community fitness challenge).
- Organize member appreciation events to increase member satisfaction and retention.
- Attend external meetings with Kroc Center partners and local organizations to discuss potential collaborations and partnership opportunities for specific programs.
Leadership & People Management
- In collaboration with HR, identify and facilitate training for program staff, including training on customer service, program delivery, and compliance.
- Manage direct reports, ensuring all staff are well informed of relevant information to foster productive communications and interdepartmental effectiveness.
- Conduct a monthly review of work schedules, duty assignments, overtime reports, and other payroll reports to determine if changes are needed.
- Enforce departmental policies, goals, objectives, and procedures, conferring with Kroc Administrators and other staff members as appropriate to improve outcomes and streamline operations.
- Consistently apply the Kroc Center’s policies and procedures to comply with all federal and state law requirements and government regulations, certifications, and licensing requirements.
- Develop constructive and cooperative working relationships with TSA Divisional Headquarters’ staff (DHQ) and Territorial Headquarters (THQ) regarding Kroc activities, communications, vendors, etc.
- Communicate safety guidelines to members, visitors, and staff, and monitor compliance during programs and events.
- Support program managers in recruiting, hiring, and training staff.
- Conduct annual performance evaluations for direct reports and review program staff evaluations as needed.
- Promote a culture of collaboration and cooperation with members and staff to ensure integrated and coordinated operations.
- Represent The Salvation Army in local, regional, state, and national professional organizations and establish linkages with local, regional, and state resources, agencies, and public groups.
- Stay abreast of industry news, developments, and training opportunities to ensure continuous improvement and relevant programming.
Administration & Sustainability
- Collaborate with Department Managers and the Business & Facilities Director to propose, allocate, and track budget allocations for programs and events, ensuring resources are allocated effectively to support the Kroc Center’s mission and objectives.
- Regularly review financial reports to assess the financial performance of individual programs and make recommendations for future cost savings.
- Develop, implement, and evaluate sales and marketing strategies to achieve projected program growth and development.
- Attend Advisory Board meetings, preparing recommendations and updates as needed or required.
- Collaborate with the Divisional Grants & Contracts Department to explore opportunities to secure grants for programs and ensure compliance with awarded grants.
- Lead initiatives related to environmental sustainability in programs, such as recycling, reducing energy consumption, and promoting eco-friendly practices among staff and members.
- Organize community events to highlight Kroc’s commitment to environmental sustainability.
- Other duties within the scope of the role as assigned by supervisors.
Requirements
- Bachelor’s degree in administration, education, operations, or related field.
- 5-7 years of proven experience in program management, membership services, or operations.
- 5-7 years of leadership and management experience.
- Proven experience with business software applications, specifically Serenic (financial management software), UKG (HCM), Office 365 (Excel, Outlook, Teams, Word), and Traction Rec (CSM).
- Communicate effectively in writing and verbally, with the ability to convey information and complex ideas clearly to varying audiences.
- Valid driver’s license with a clean driving record; must be approved to drive TSA vehicles within 30 days of employment.
- Must understand and support The Salvation Army’s mission as a church and a social services organization.
Desired Qualifications
- Ten (10) years of relevant leadership experience preferred.
- Understanding of general financial business practices, with experience in financial data analysis and reporting.
- Strong organizational skills, with outstanding attention to detail.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Education:
Experience:
- Leadership and program management: 5 years (Preferred)
Work Location: In person