Ingo’s Diner in Santa Monica is hiring a General Manager to take on our re-opening in late summer 2024!
We are seeking a passionate and driven individual who thrives in high level hospitality. This role oversees the effectiveness of the restaurant’s operations and makes recommendations on modifying strategies and procedures as well as heavily steeped in planning, organizing and delivering genuine guest service excellence. Operational agility in high volume environments is essential to the success of this role, as is delivering strong revenues. This person is tasked with providing elevated, nuanced and collaborative leadership to all unit Managers and Executive Chefs.
ABOUT INGO'S DINER
Ingo's Diner is a farm-to-table diner with honest ingredients. Located in a historic 1964 building, booths and counter seating pay homage to when it was Callahan’s Diner while the funky music, handcrafted cocktails, and friendly service give it a modern twist. All of this led to Ingo’s quickly becoming a neighborhood spot where regulars are greeted by name and their favorite drink. We are excited to re-open and become a staple of the neighborhood all over again!
PRIMARY RESPONSIBILITIES OF GENERAL MANAGER
· Provide consistent and visible leadership to management and employees while generating a restaurant atmosphere focused on great hospitality where the expectations of the guests are exceeded routinely.
· Ensure all management and service teams are focused on exceeding standards related to: food quality and excellence, facility cleanliness, maintenance practices and service procedures.
· Ensures that operational and training standards are consistently followed and executed by the management teams.
· The General Manager will evaluate operations and utilize a diverse group of resources to improve and maintain practices and systems.
· Responds to guest concerns, both written and verbal, with the ability to creatively solve challenges.
· Support company HR objectives by ensuring General Managers, Managers, and Chefs are committed to recruiting, hiring, training and retaining high quality service, kitchen and management teams.
· Train, develop, and mentor other members of the management team through daily coaching opportunities, individualized quarterly goals and exercising emotional maturity.
· Deliver the agreed financial objectives of the business through the effective management of people and service, goods and facility maintenance. Priority focus on revenues and budgeted profit objectives and set goals.
· Engage with Executive Team and Accounting Department in managing all financial responsibilities including P&L performance and analysis, troubleshoot challenges and opportunities while utilizing support teams in developing appropriate solutions to identified opportunities.
· Support and direct the management teams to develop policies and procedures which ensure the achievement of financial goals: cash flow, revenue growth, management of cost of goods sold, inventories, labor costs and all operating expenses daily.
· Supporting teams with developing appropriate solutions to identified problems.
· Facilitates all necessary inspections and facility audits; develops and implements necessary plans of actions.
· General Manager collaborates with marketing, advertising, and any other special restaurant functions in the development of local marketing promotions or public relations on behalf of the location.
KNOWLEDGE AND SKILLS REQUIREMENTS
· 3 - 5 plus years of solid General Manager experience in an $800K+ monthly sales environment / Full Service Restaurant
· Strong ability to analyze financial data, diagnose issues and coach the operations team on next steps
· Excellent people management and leadership skills, including resolving conflict, coaching and developing, promoting teamwork, and performance management
· Proven track record in leading hospitality operations to meet sales and exceed profitability objectives
· Strong communicator with excellent interpersonal skills
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Experience level:
Restaurant type:
- Bar
- Casual dining restaurant
Shift:
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Application Question(s):
- Do you live 15 miles or less from Santa Monica, CA?
Experience:
- High Volume Restaurant General Manager: 3 years (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Santa Monica, CA 90403 (Required)
Work Location: In person