· Summary: Provides second-level technical support to customers. Resolves complex technical issues.
· Essential Duties and Responsibilities:
o Troubleshoot and resolve complex technical issues.
o Work with customers to gather information and identify the root cause of problems.
o Apply advanced knowledge of hardware, software, and networking to resolve issues.
o Develop and implement solutions to technical problems.
o Train and mentor Tier I technicians.
o Stay up-to-date on the latest technologies.
o Provide remote support via remote session to resolve Issues.
o All other duties as assigned.
o level research and resolution of issues.
o Participate in on call rotation for afterhours support.
· Qualifications:
o Associate's degree in computer science or a related field, preferred Bachelor's degree in computer science or a related field.
o 3-5 years of experience in technical support.
o Strong customer service skills.
o Excellent written and verbal communication skills.
o Ability to work independently and as part of a team.
o Proficient in Microsoft Office Suite.
o Experience with a variety of hardware and software platforms.
o Advanced knowledge of Windows 10 & 11 Operating Systems
o Advanced Knowledge of PC Hardware Components and Peripherals
o Demonstrate ability to research, diagnose and resolve advanced PC / Software Issues.
o Ability to multi-Multitask.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Help desk: 3 years (Required)
Work Location: In person