EMPOWER Behavioral Health & Intervention
JOB DESCRIPTION & APPRAISAL
General Information
POSITION TITLE: Direct Service Provider
REPORTS TO: Director of Community Services; other managers as directed
POSITIONS SUPERVISED: None
FLSA STATUS: Non-exempt
PURPOSE: The Direct Service Provider (“DSP”) works with children or adults with developmental disabilities in their homes or community in a 1: 1 setting following ABA methods and procedures and the clients ISP. In addition, DSPs may be identified as QBHS providers of mental health services.
ORGANIZATIONAL LEVEL:
Director
Manager
Senior Staff
Staff
EDUCATION REQUIRED: High school diploma or equivalent required
CREDENTIALS REQUIRED: CPR/First Aid and Direct Service Provider certification
PRODUCTIVITY REQUIREMENT: None
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EMPOWER Behavioral Health & Intervention
JOB DESCRIPTION & APPRAISAL
General Requirements (All Employees)
1. Follow work schedule with reliable attendance and punctuality and attend meetings, staff development, and training
2. Multi-task, organize and prioritize assignments
3. Adhere to applicable company and departmental policies and procedures
4. Work in difficult environments, solve problems effectively, and exhibit a positive attitude
5. Initiate communication with supervisor when needed and work collaboratively with supervisor and other employees
6. Follow the guidelines, coaching, and directives provided by management to ensure consistent application of agency protocols
7. Receive constructive feedback from supervisor(s) and implement corrections
8. Follow all national, state, federal, and local requirements, regulations, and laws accordingly such as client rights, HIPAA, ethics, documentation requirements, and credentialing and licensure
General Requirements (All Supervisors)
9. Recruit, interview, recommend candidates for hire
10. Supervise, mentor, and lead staff; document progress and produce reports
11. Train new staff and provide ongoing training for existing staff
12. Evaluate, reprimand, and in conjunction with Human Resources, terminate staff
13. Model professional behavior and decorum
14. Work collaboratively with management team
15. Work effectively with employees and customers who may be upset or unreasonable
16. Set and achieve goals and initiate professional development
17. Assist leadership in strategic plan development and progress for agency
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EMPOWER Behavioral Health & Intervention
JOB DESCRIPTION & APPRAISAL
Specific Duties, Competencies, Responsibilities, and Behaviors
DSP-Specific
1. Obtain and maintain CPR/First Aid certification and other DSP training requirements, including
Medication Administration
2. Provide exemplary customer service, including the ability to work effectively with customers who may be upset, distraught, irate, emotionally or mentally or otherwise unable to function within a reasonable range of constructive behaviors
3. Support individuals in their daily life activities such as cooking, cleaning, dressing, and bathing and assist them in working toward independence as much as possible
4. Follow client ISP, implement activities that support ISP goals, and report on goal progress
5. Ensure individuals are healthy and safe at home
6. Implement and collect data on behavior plans as designated by supervisor; discuss concerns with supervisor
7. Apply critical thinking and use sound judgment effectively to perform job tasks
8. Organize and maintain programming binder/client DSP binder and other materials
9. Maintain accurate, up to date notes and report in a timely manner
10. Assist individuals with transportation and/or provide transportation (“HPC Transportation”) and finding and accessing community activities as needed
11. If providing transportation, complete requirements such as vehicle inspections and maintaining insurance standards
12. Complete all documentation following all requirements and deadlines and protocols
QBHS-Specific
13. Complete agency QBHS training upon hire and complete ongoing QBHS/BT supervision, training, and education development
14. Demonstrate accurate implementation of skills as taught in initial and ongoing training sessions and based on the feedback provided by supervisors; Refer to the client’s Individual Treatment
Plan/Individual Service Plan (ITP/ISP) when providing mental health services
15. Provide CPST mental health services as needed by implementing specific, measurable, and individualized services to each person served focusing on the individual's ability to succeed in the community, to identify and access needed services, and to show improvement in school, work and
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EMPOWER Behavioral Health & Intervention
JOB DESCRIPTION & APPRAISAL family and integration and contributions within the community following current regulations and designated policy and procedure
16. Provide TBS mental health services as needed by implementing activities intended to provide individualized supports or care coordination of healthcare, behavioral healthcare, and non-healthcare services that may involve collateral contacts and may be delivered in all settings that meet the needs of the individual following current regulations and designated policy and procedure
17. Provide complete and detailed documentation of treatment(s) provided to a client as required by law to include but not limited to: 1) progress or lack of progress toward treatment goals identified on the client’s ISP/ITP, 2) the continuing need for services, 3) all other required fields (e.g. service date, client name, beginning and end time of service, etc.), and 4) signature and designated mental health credentials
18. Maintain designated client program books following current protocol including but not limited to updating and creating data sheets, keeping CIL information current such as entering intro and mastery dates, and completing and submitting Sd Comp form
19. Monitor and report progress on designated clients toward their ISP/ITP, IEP, and/or Treatment Plan objectives and goals to the supervisor
20. Co-treat and substitute treat as directed; work collaboratively within a treatment team
21. Collect and analyze performance and/or outcome data accurately
Other
Employees in all positions may have contact with co-workers and clients and be required to engage in moderate physical activity.
Company Management has the right to change an employee's job duties or request that employees perform other reasonable duties that are not listed.
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Dublin, OH: Relocate before starting work (Required)
Work Location: In person