Electrical Apparatus Service Association (EASA) is looking for a Bilingual (English/Spanish) Customer Service Specialist to join our team!
About Us:
The mission of EASA is to help members enhance their performance and achieve greater levels of success. Recognized internationally as the leader in the electrical and mechanical apparatus sales, service and repair industry, EASA provides an ongoing flow of industry information and education that helps members worldwide serve as total solution provider for electrical and mechanical equipment and systems. Although we have a large, worldwide reach, we are a small business with about 20 full-time staff positions headquartered in St. Louis, Missouri. We have a family-feel and strongly value our team members.
Our ideal candidate possesses the following:
- 3 years of customer service and sales experience via phone required
- Bilingual in English/Spanish including excellent written proficiency in both languages; top-notch grammar and spelling is required
- Associate degree or higher is preferred
- Must be proficient in Microsoft Suite, including Microsoft Teams
- Experience with Microsoft CRM databases is a huge plus
- The ability and willingness to learn new programs is essential
- Ability to establish and maintain effective working relationships with diverse stakeholders
Job Duties and Responsibilities:
- Providing phone and email support to domestic and international clients
- Processing customer orders and requests
- Assisting customers by processing registrations for events such as seminars, webinars, and conventions as well as by processing membership applications
- Providing seminar support including creating certificates and name badging
- Collaborating with the membership team to retain and recruit members
- Manage and maintain member information in Association Databases
- Translate articles in the monthly member newsletter and other written promotional materials from English to Spanish
- Processing checks, preparing invoices (including accounts payable), following up on accounts receivable, generating monthly statements, and preparing bank deposits
- Promptly responding to and/or appropriately forward all incoming phone calls, mail, general emails, and faxes
- Other duties as assigned
Why Work at EASA?
EASA values our team members and wants them to succeed. Our exceptional benefits include:
- Hybrid work schedule – work from home and the office;
- Pay commensurate with experience – ranging between $22- $25/hour;
- 9 paid holidays per year;
- Paid time off (tenure-based accrual) including vacation, floating holidays, and sick time;
- Benefits that take effect on day one! Including immediate enrollment in 100% EASA paid benefits (health, dental, life, short-term and long-term disability insurance); dependent enrollment in health and dental is also covered at 50%;
- 401(k) plan with a 7% profit-sharing contribution made by EASA;
- Additional, optional benefits available including voluntary vision, accident, and critical illness insurance.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Weekly day range:
Work setting:
Work Location: In person