Small Town Hospitality owns and operates ten unique lodging properties in Canada & the USA. We are looking to add part time Overnight Hotel Guest Service Agent (Night Auditor) for week nights and weekend evenings. This person will work from a home office and will answer calls to assist guests and complete reservations for all nine properties (calls are routed to a central line).
The position pay starts at $18.00/hour.
The position hours are part-time, flexible. Typical shifts would be from 12:00am (midnight) - 8:00am. Weekend availability is required.
Traits & skills required to be successful in this role:
- Well-spoken and ability to communicate effectively.
- Ability to use computers, type quickly and learn hotel reservations program.
- Ability to "smile" through the phone when speaking with guests.
- Ability to handle multiple calls at a time and remain calm and professional.
- Ability to patiently answer questions and be a positive resource to guests.
- Willingness to confidently present lodging properties and secure bookings from each call.
- Previous hotel or bookkeeping experience is preferred.
- Ability to work very independently but with the support of the office manager and property ownership.
- Ability to complete general bookkeeping tasks such as accounts payable, posting invoice payments, payroll etc.
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If you have a passion for customer service, are very organized and think you can make a positive impact on guests (over the phone/email), please reach out. We look forward to hearing from you! We are looking for someone to start ASAP - training will be provided. Thank you.
Job Type: Part-time
Pay: From $18.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Application Question(s):
- Are you able to work from Midnight until 8:00am?
- Are you able to work from 4:00pm to Midnight occasionally?
Experience:
- Front desk: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Language:
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Required)
Ability to Relocate:
- Minneapolis, MN: Relocate before starting work (Required)
Work Location: In person