** $1,000 Sign-on Bonus is paid out in 3 installments **
We are seeking a hospitality professional to round out our phenomenal resort team and represent our Marriott’s Westin and Sheraton Carlsbad Resort & Spa. The ideal candidate is vibrant, positive, energetic, and team-oriented and focused on achieving their personal goals and every aspect of the guest experience for the position of **Night Auditor, $20.50.
This individual will record, process, and analyze the day’s closing figures. Complete all required reports and ensure that the day’s credit transactions are all in balance. Attend to guests’ needs, including, but not limited to, registration, checkout, cashiering, and making guest wake up calls.
ESSENTIAL FUNCTIONS
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
- Ensure all security protocols are followed as well as departmental and company procedures.
- Promote the MARRIOTT BONVOY Program and provide recognition and benefits to all present members.
- Knowledgeable of the MARRIOTT BONVOY Program and their benefits.
- Answer all calls within three rings and correctly transfer all calls to appropriate departments.
- Be accountable for all daily activities.
- Knowledgeable of all special promotions for all hotel outlets.
- Knowledgeable of all special hotel accommodation promotions and packages.
- Recognition of repeat guests and familiarization of corporate accounts.
- Correctly handling cash transactions and balancing a cash drawer to the given amount.
- Offering upgrades to coastal, club rooms, and suites when available.
- Assisting in the Marketplace for sale of merchandise, food and beverage and Starbucks coffee drinks.
- Informing and selling attraction tickets and referring guests to activities desk. (ERIN-I would delete this line) better to say - referring guests to activities desk for purchase of attraction tickets, available Concierge hours.
- Maintain Link and Lobby cleanliness and organization.
- Correctly processing all check outs by ensuring all billing set up and guest folios paid.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Ensure all wake up calls are made in a timely fashion, properly using guest names.
- Following up with security when wake up calls go unanswered, to insure guest safety/convenience.
- Correctly maintain security of MOD keys
- Maintaining all nightly reports, including MOD reports in the mornings to inform day hotel management of overnight activities/incidents.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to work overnight shifts.
- Requires good communication skills, both verbal and written.
- Must possess basic computer skills.
- General knowledge of the city where resort is located and its attractions.
- Extensive knowledge of the resort, its services and facilities.
- Proficient in Microsoft Word and Excel, as well as 10 key by touch.
- First Aid/AED/CPR certified
- Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency.
QUALIFICATION STANDARDS
Education
- High school or equivalent education required.
Experience
- One to two years in a public contact position and accounting.
Licenses or Certificates
- First Aid/CPR/AED certified
Ownership:
This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa’s owner or operator.
Job Type: Full-time
Pay: From $20.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Required)
- Hotel experience: 1 year (Required)
Work Location: In person