Concentric Integration
IT Consultant
Position Location: Chicago, IL
Salary Range: $56,160-$65,000 (Based on Qualifications and Experience)
At Concentric Integration, seasoned professionals and recent graduates find more than a job; they uncover a long-lasting, fulfilling career with a distinguished leader in technology and innovation. Our work environment is extraordinary and being honored as one of the 2024 Zweig Best Firms to Work For exemplifies our appreciation and respect for our dedicated staff.
Position Description:
Concentric Integration provides full-service automation of water/wastewater systems (including design, implementation, and support). We strive to advocate for our clients and form long-lasting partnerships based on trust and communication. Concentric provides tailored solutions to meet the specific needs of each of our clients. We pride ourselves on providing our clients with a depth of expertise unrivaled in the industry.
The IT Consultant role requires excellent analytical, problem-solving, communication, and customer relationship management skills. This position requires a driven individual who can work independently and assist in streamlining processes. The IT Consultant works directly with clients and management to design, troubleshoot, and maintain technology solutions for Concentric clients in a fast-paced growing environment. Municipal-specific expertise is preferred but not required. Full-cycle project-focused IT experience is expected.
Position Duties:
- Work with other Concentric staff to successfully implement municipal technology applications (SCADA, AMR, GIS, etc.) as well as standard business software.
- Directly, regularly interface, consult, and communicate with clients & management.
- Monitoring security advisories to ensure necessary IT-related security updates, patches, and preventive measures are in place. Monitor and support anti-malware systems.
- Work with the ticketing system to ensure client requests are being resolved promptly and escalate if necessary.
- Assist in developing our remote management tool to perform maintenance.
- Identify, Communicate, and Mitigate potential risks at client sites.
- Maintain and update system firewalls and related security devices.
- Perform regularly scheduled proactive maintenance on various devices in client environments and communicate scheduling.
- Strong attention to detail and deliverable quality (format, content, readability) is expected.
- Assist the Concentric team with system development design, testing, and implementation.
- Ability to travel locally as required.
- When skill level is at a level of competence to allow for independent work assignments, the IT Consultant will be expected to be “on-call” 24/7 to troubleshoot network/server outages. The staff rotates on-call duties weekly between employees. < 15-minute initial (phone) response time to outages when on-call is expected unless prior arrangements have been made (vacation, time off, etc.).
Skills/Experience:
- Bachelor’s degree preferred but not required.
- Understanding of ticketing systems and RMM tools.
- Working knowledge with Windows Operating Systems 10/11, Server 2016/2019/2022 required.
- Working knowledge of the Active Directory, Group Policy, and server virtualization (Microsoft and/or VMware) preferred.
- Hands-on experience maintaining and basic troubleshooting wired and wireless networks, including but not limited to firewalls and switches. Manufacturers should include Cisco, Meraki, Fortinet, and Aruba.
- Willingness to grow in the industry and obtain certifications.
- Document issues and resolutions by utilizing the service desk system.
- Experience writing clear, concise technical documentation and communicating non-technically.
- Excellent organizational and follow-up skills with strong attention to detail.
Concentric Integration is an equal opportunity - affirmative action – M/F/Vet/Disability employer