Join our team at On Point Plumbing Electrical Heating & Air as a Dispatcher/CSR in northwest Houston, TX.
As a Customer Service Representative, you will be the friendly face of our company, helping customers with inquiries, solving problems, and ensuring their experience is seamless.
Key Responsibilities:
- Responding promptly to customer inquiries via phone, email, and live chat
- Handling customer complaints and issues with empathy and professionalism
- Providing customers with product and service information
Experience with Service Titan is required, and a background in HVAC, plumbing, or electrical is preferred.
Skills
- Very Good Computer skills
- Excellent communication and phone etiquette skills.
- Experience with Service Titan
- Ability to work as part of a team.
- Strong organizational and time management skills.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Paid time off
- Vision insurance
Schedule:
Experience:
- Dispatching: 3 years (Required)
Ability to Relocate:
- Cypress, TX 77429: Relocate before starting work (Required)
Work Location: In person