Immediate Openings!!
My name is Stephen Olenchak, and I have the best job in South Florida, hands down!! I am blessed to serve as the Vice President of Agent Development for the bright shining star that is John Galt Insurance (JGI). Let me be frank...there is nobody, but NOBODY, who does what we do, and we are experiencing unprecedented month over month growth because of it. Explosive is what it is!!
It's no secret. The real Rockstars here at JGI are our top flight customer service account managers. We need more of you! We need you now! Who do we need?
The elite! The best of the best!!
If you're already a Rockstar top performer veteran P&C customer service manager, jump right in, plug-and-play, with a magical team of fellow industry experts and help us raise the customer experience bar impossibly high! Maybe there's a managerial or training spot in your near future once you're trained up and on the team?
If you're ready to take your career to the next level.. (Topped out where you're at? Already the sharpest on your team? No room to grow? Need to level up?)Come and work shoulder-to-shoulder with the best CSAM team in the business. Sharpen your skills and level-up with our 5 in-house industry leading training evolutions. Earn while you learn!
Qualities and Experience for a Agency Advocate in Personal Lines Qualities:
1. Excellent Communication Skills:
- Ability to clearly convey information.
- Strong listening skills to understand customer needs and concerns.
2. Empathy and Patience:
- Ability to empathize with customers’ situations.
- Patience to handle challenging situations calmly and professionally.
3. Problem-Solving Skills:
- Creative and critical thinking to resolve customer issues efficiently.
- Ability to think on their feet and provide quick solutions.
4. Attention to Detail:
- Precision in handling customer data and processing requests.
- Vigilance in spotting potential issues or discrepancies.
5. Interpersonal Skills:
- Ability to build and maintain positive relationships with customers.
- Friendly and approachable demeanor.
6. Adaptability:
- Flexibility to handle various tasks and adapt to changing situations.
- Willingness to learn and adapt to new technologies and processes.
7. Time Management:
- Efficiency in managing time to handle multiple tasks and inquiries.
- Prioritization of tasks to ensure timely responses to customers.
8. Resilience and Stress Management:
- Ability to handle high-pressure situations without compromising performance.
- Skills to manage stress and maintain composure during busy periods.
9. Team Player:
- Willingness to collaborate with colleagues to achieve team goals.
- Positive attitude towards working in a team environment.
10. Technical Proficiency:
- Familiarity with customer service software and tools.
- Basic understanding of relevant personal lines products and services. Should have experience working with at least 10 carriers, including home and auto. Experience with surplus, is a plus.
Experience:
1. Previous Customer Service Experience:
- Proven track record in a customer service role, preferably in personal lines insurance.
2. Industry Knowledge:
- Understanding of personal lines insurance products and terminology.
- Familiarity with insurance regulations and compliance standards.
3. Sales Experience:
- Experience in cross-selling or up-selling insurance products is a plus.
4. Conflict Resolution:
- Experience in handling and resolving customer complaints effectively.
5. Technical Skills:
- Proficiency in using CRM systems, customer service platforms, and other relevant software.
6. Training and Certifications:
- Certifications in customer service or related fields can be advantageous.
- Ongoing professional development or training in customer service best practices.
7. Multilingual Abilities:
- Proficiency in multiple languages can be beneficial in serving diverse customer bases.
8. Performance Metrics:
- Demonstrated ability to meet or exceed performance metrics such as customer satisfaction scores, response times, and resolution rates.
Opportunity for Bonus and Commission
Health Insurance
Dental Insurance
Vision Insurance
401K
Paid Time Off
Benefit Conditions:
This Company Describes Its Culture as:
- Fast paced, Fun, Energetic
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
- Rewards-oriented - Recognized and rewarded for your efforts
Work Remotely
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
- Commission pay
Travel requirement:
Language:
License/Certification:
- 440, 2044, or 220 Insurance License (Required)
Ability to Commute:
- Fort Lauderdale, FL 33309 (Required)
Work Location: In person