Passionate Customer Service Professional Needed. Must Love Pets.
We are seeking an experienced Client Service Coordinator to join our Banfield team in Marietta/East Cobb.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. As the face of Banfield, the Client Service Coordinator ("CSC") sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities. The CSC drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. With every opportunity, we aim to exceed each pet owner’s expectations.
ESSENTIAL RESPONSIBILITIES AND TASKS
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
Job Types: Full-time, Part-time
Pay: $15.00 - $19.00 per hour
Expected hours: 20 – 35 per week
Benefits:
- 401(k)
- 401(k) 3% Match
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation package:
- Bonus opportunities
- Performance bonus
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Choose your own hours
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
- Weekends only
Ability to Relocate:
- Marietta, GA 30068: Relocate before starting work (Required)
Work Location: In person