Position Summary
US Heart and Vascular and HeartPlace are seeking a full time Care Coordinator/Medical Assistant to join our Heart Failure Clinic in Plano, Texas. This critical role is an integral part of our multidisciplinary team focused on optimizing care for patients diagnosed with heart failure. HeartPlace LLC - US Heart and Vascular is one of ten leading cardiovascular practices within the broader US Heart and Vascular platform located within the greater Dallas-Fort Worth area.
Responsibilities & Duties
Under the direction and guidance of the advanced practice provider:
- Facilitates efficient and effective patient flow including preparing the patient for the visit/admission, and providing specific services and education as directed by advanced practice provider
- Rooms patients and collects pertinent clinical information inclusive appropriate screenings, measuring vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information in patient chart
- Performs necessary administrative duties including maintenance and monitoring of EHR inboxes
- Operates electrocardiograph (EKG) and other equipment to administer routine diagnostic test as directed
- Coordinates referrals and prior authorizations for patient care
- Accurately documents patient information in EHR from various sources including phone calls, patient messaging, remote patient monitoring technologies
- Reviews appointment schedules in advance and prepares charts for upcoming appointments inclusive of reviewing medical records, lab and diagnostic results, chronic conditions, and outstanding quality gaps to ensure chart is prepared for provider visit
- Communicates effectively with front office staff regarding same day appointments, changes to schedule and related issues.
- Performs other indirect patient services and clerical duties to facilitate the overall management of patient.
- Outreaches to patients to proactively schedule protocolized appointments with advanced practice provider and other members of multidisciplinary team
Knowledge, Skills and Abilities Required
- Requires excellent communication and organizational skills
- Must be able to function independently within the limits of the position
- Ability to function in a team environment
- Able to demonstrate interpersonal skills to be approachable and understandable to patients, families, and care team members
- Graduated from an accredited Medical Assistant program required
- Medical Assistant Certification
- Current BLS for Healthcare Providers certification
- One year of relevant work experience in a physician practice or healthcare setting preferred
Work Environment
Environmental characteristics described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to medical equipment and chemicals at various times. The noise level in the work environment is usually moderate. It is the responsibility of each associate to familiarize themselves with the job description, and to read and understand the content. If at any time an associate does not feel they can perform the essential functions of this position with or without accommodation, it is their responsibility to notify their Manager or Human Resources immediately.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
We do not require COVID vaccination, but do encourage it.