Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.
Responsibilities:
- Maintain network and backup systems
- Monitor and address automated alerts related to supported devices
- Work with clients and remote support technicians on advanced service issues
- Update assigned service tickets daily
- Perform advanced problem-solving on various applications and hardware
- Maintain accurate records and time logging in ConnectWise
Basic Qualifications:
- Advanced knowledge of computer systems software and hardware
- Minimum 2-year customer service experience
- Excellent verbal and written communication skills
- Experience supporting customers via phone, e-mail, chat, on-site, and ability to always maintain a pleasant disposition
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared, and feedback is welcomed
- Effective time management including the ability to multi-task, organize and prioritize
- Ability to research and grasp technical information across multiple tools while working with customers
- Aptitude for acquiring knowledge and skills in technical troubleshooting and an eagerness to learn and take on new challenges
Preferred Qualifications:
- Technical support experience
- Passion for problem resolution and creation of a positive customer experience
- Technical degree, related certification(s), experience in the healthcare field
Additional Requirements:
- Successful completion of pre-employment assessments
- Successful completion of initial training
- Professional and friendly demeanor
- Pays attention and adheres to company policies and procedures
- Valid driver’s license
- Drug test and background check
Perks:
- Benefits – Vision, Medical, and Dental
- 401K with company match
- Paid time off
- Company paid disability and life insurance
Available Shift:
Shift: 10:00 pm - 7:00 am Central Time
Days: Sunday through Thursday
*This is a night shift position
- Shift is based on Central Time
This is a remote position.