Our client is a leader in Data and Computing Technology and they are looking for a IT Support for their offices in Ridgefield Park, NJ Our customer plays a leading role in the global market with unique logistics services. If your expertise is in end user computing and other big data tools, we encourage you to apply!
The Technical Support Specialist will provide technical assistance to users by diagnosing and troubleshooting software and hardware issues. The role requires excellent problem-solving skills, strong communication abilities, and a passion for helping others. The specialist will work closely with the IT team to ensure all technical issues are resolved efficiently and effectively.
This job is being filled by Teamanics, Metabyte's rapidly growing peer network. Job ID:00219
Job Responsibilities:
- Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
- Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
- Provide VIP Support for Executives
- Troubleshooting and resolving all hardware, software, and network problems
- Escalate issues to third-level support teams
- Document procedures, FAQs, and inventory of assets
- Must be willing to travel up to 10 % of the time
Job Requirements:
- Bachelor’s degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
- Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware,Remote Support, and VPN
- Korean & English preferred
- Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
- Experience with Helpdesk ticket tracking software and remote desktop support tools
- Excellent problem-solving, communication, and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Be able to work as a team member
- Android mobile in corporation experience
- Mac in corporation experience is a plus
- Excellent communications and customer support skills
Job Type: Contract
Pay: $30.00 - $31.00 per hour
Benefits:
- Dental insurance
- Health insurance
Schedule:
Experience:
- Technical Support: 5 years (Required)
- Active Directory: 5 years (Preferred)
- Windows: 3 years (Preferred)
- SCCM: 3 years (Preferred)
Ability to Commute:
- Ridgefield Park, NJ (Preferred)
Work Location: In person