Who We Are? https://www.beaconmanagementservices.com
Beacon Management Services is one of Atlanta’s leading property management
companies specializing in homeowner associations, high-rise condominiums, mixed-
use developments, commercial condominiums, and other properties of distinction.
We were named one of the Top Ten Management Companies by The Atlanta
Business Chronicle and are an A+ rated company by the Better Business Bureau.
We work with you to concentrate on the big picture – setting policy and strategic
planning – while the day-to-day operations are cared for by licensed association
professionals.
We offer expertise in all facets of operations, staffing, technology, GAAP standard
financial analysis, budgets, maintenance, and capital projects.
JOB DESCRIPTION
The Client Services Representative is responsible for a high volume of customer
interaction and resolving a wide variety of inquiries while ensuring excellent
customer service to homeowners, board members, and residents of serviced
communities.
REQUIRED SKILLS AND EDUCATION
? Demonstrates a positive, professional, and client-oriented attitude about the
company with homeowners, board members, vendors, coworkers, and the
public whether contact is by mail, telephone, e-mail, or in person. Constantly
strives for improvements in work processes and results to better meet client's
expectations.
? Answers a high volume of incoming calls from homeowners and vendors and
utilizes internal systems to initiate and complete service orders and handle
customer requests.
? Assists multiple Portfolio Managers with administrative tasks associated with
properties in their portfolio.
? Duties include assistance with correspondence and coordinating direct
mailings.
? Assists Community Managers with requests for repairs and maintenance in
common areas, producing and sending violation notices, annual meeting
notices, and other mailings as necessary.
? Assists Community Managers in issuing pool keys and/or gate access cards
for certain properties.
? Continually maintains working knowledge of all company systems, services,
and programs. Keeps abreast of new technologies, systems, and procedures
related to property management. Performs other related duties as assigned.
REQUIRED EDUCATION
Minimum 3 years of Customer Service experience in a related field preferred.
? Positive, innovative approach to problem-solving. Ability to identify and
resolve problems promptly. Gathers and analyzes information skillfully and
maintains confidentiality.
? Possesses a working knowledge of MS Office products including Word and
Excel
? Strong written and verbal communication skills. Ability to understand and
carry out industry-specific written and verbal directions.
? Present new and exciting ideas in a clear, concise, and understandable
manner
? Ability to work well with others while in a remote or virtual setting.
? Ability to work in an organized, efficient manner with a high level of accuracy,
attention to detail, and follow-through.
? Ability to exercise judgment and discretion- must be professional at setting
priorities and coping with competing demands.
? Excellent time-management and general organization skills.
? Neat, professional appearance
? High school diploma or equivalent
PREFERRED SKILLS, EDUCATION, AND EXPERIENCE
? Experience in managing and or selling real estate.
? Strong customer service skills.
? Ability to problem solve.
? Ability to work autonomously with little supervision.
? Ability to work well within a team when necessary.
EEO STATEMENT
Beacon Management Services is an Equal Opportunity Employer, all qualified
applicants will receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information, or
any other characteristic protected by law.
Beacon Management Services participates in the federal government’s E-
Verify program, which confirms employment authorization of all newly
hired employees and most existing employees through an electronic
database maintained by the Social Security Administration and
Department of Homeland Security. For all new hires, the E-Verify process
is completed in conjunction with the Form I-9 Employment Eligibility
Verification on or before the first day of work. E-Verify is not used as a
tool to pre-screen candidates. For up-to-date information on E-Verify, go
to www.uscis.gov and click on 'E-Verify' near the bottom