DCA (DocuCare Associate)
DCA (DocuCare Associate) Responsibilities Include:
- Providing outstanding customer service via phone, e-mail, and in-person to Xerox clients at the client’s location.
- Providing coordination with other Xerox groups and service providers to deliver contracted services to Xerox clients.
- Ability to work independently with minimal supervision
- Gathering meter reads from print devices
- Delivering and installing toner cartridges, toner waste containers and other consumables for a variety of printing devices.
- Inputting data into pre-defined forms and web applications.
- Responding to all outage situations for inoperative devices requiring consumables, paper or technical service calls.
- Escalate issues immediately
- Printing configuration pages from printers, and using printer menus
- Perform other duties as required.
DCA (DocuCare Associate) Requirements:
- High School diploma minimum: some technical education preferred
- Basic mechanical abilities
- Basic skills in Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Excellent communication and customer service skills
- Maintain a professional appearance
- Ability to work independently with minimal supervision
- Ability to lift up to 50 lbs. unassisted on a repetitive basis
- Must have personally owned vehicle that can be used for travel between Client locations and transport small items (Paper Boxes and rolls, Toner Cartridges, etc.)
- Must be a US Citizen for the client’s badging process (an original or certified copy of your birth certificate OR an unexpired US passport will be required upon picking up a badge)
- Must have an active driver’s license
- Must be able to pass the client background check, and drug screening and comply with Covid-19 guidelines.
Job Types: Full-time, Contract
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer support: 1 year (Preferred)
- Printer Support: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person