Summary:
As a Restaurant Host/Hostess at Kansas City Barbeque, you will play a crucial role in creating a positive first impression for our guests. You will be responsible for warmly greeting and seating guests, managing reservations, and ensuring the smooth flow of the dining area. The ideal candidate will have excellent communication and customer service skills, a keen attention to detail, and the ability to handle high-pressure situations with a calm and friendly demeanor.
Responsibilities:
- Greeting and Seating: Welcome guests with a friendly and positive attitude, manage the seating chart efficiently, and ensure guests are seated in a timely manner.
- Reservation Management: Record and manage reservations, communicate effectively with guests, and coordinate with the kitchen and serving staff to optimize table turnover.
- Customer Service: Provide exceptional customer service by addressing guest inquiries, assisting with special requests, and ensuring a comfortable and enjoyable dining experience.
- Maintaining Cleanliness: Keep the host/hostess station and waiting areas clean and organized, contributing to an overall tidy and inviting restaurant environment.
- Communication: Effectively communicate with kitchen and serving staff to manage table availability, special requests, and ensure a seamless dining experience for guests.
- Problem Resolution: Handle guest concerns and complaints professionally and promptly, seeking assistance from management when needed.
Qualifications:
- Previous experience in a host/hostess or customer service role is preferred but not required.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations with a calm and positive demeanor.
- Strong organizational and multitasking abilities.
- Enthusiastic and friendly personality with a genuine desire to provide exceptional service.
- Flexibility to work evenings, weekends, and holidays as needed.
Job Type: Part-time
Pay: From $16.85 per hour
Expected hours: 15 – 25 per week
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person