About us
Here at Starbucks we are people, planet positive friendly environment who is not in the coffee business serving people, but in the people business serving coffee.
Job Summary:
We are seeking a highly motivated and experienced Shift Manager to join our team. As a Shift Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring excellent customer service. The ideal candidate will have strong leadership skills, exceptional organizational abilities, and a passion for delivering exceptional results.
Responsibilities:
- Manage and supervise a team of employees during assigned shifts
- Ensure efficient and smooth operation of the business during the shift
- Provide excellent customer service and address customer concerns or complaints
-Coach Partners on how handle customer recovery
- Train and develop employees on company policies, procedures, and standards all based our exceptional customer service.
- Monitor inventory levels and place orders as needed. Create a sampling plan
- Follow Fair Work Week laws
- Conduct employee training and skill checks for barista roles at different stations
- Maintain a clean and organized work environment while maintaining Department of health guidlines throught the shift
- Implement strategies to increase sales while gettung the partners engage with sales and while delivering exceptional customer service.
- Collaborate with Store manager to achieve overall business goals
Experience:
- Previous experience in retail management or related field preferred
- Strong knowledge of Department of health standards., pricing, and cash management
- Excellent customer service skills with the ability to resolve issues effectively and teach partners how to provide exceptional customer serrvice.
- Multilingual skills are a plus
- Proven leadership abilities with the capability to motivate and inspire a team
- Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously
We offer competitive pay based on experience and qualifications. This is a full-time position with opportunities for career advancement within our company. If you are a dedicated professional with a passion for delivering exceptional service, we would love to hear from you.
Please note that all positions within our company are paid positions. We do not offer unpaid internships or volunteer opportunities.
Job Types: Full-time, Part-time
Pay: $22.20 - $24.50 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- New York, NY 10019: Relocate before starting work (Required)
Work Location: In person